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IT Support Apprentice

Closing date
11 Aug 2021

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Role Type
Graduate, Other work and training
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Vacancy Overview:

Would you like to work in the IT sector as an IT apprentice? Intequal are proud to be exclusively working with this leading UK based ID Card company based in Stockport.

Working Week:

Monday - Friday

Weekly Wage:


Detailed Job Description:

This exciting IT apprentice role offers you the chance to work for a dynamic and personable organisation, with over 25 years of experience in communications, sales and leadership. If you enjoy IT and have a desire to learn new skills and qualifications, then IT apprenticeship could be the right choice for you!

About the company:

Since day 1, The company set out a clear goal to become the UKs largest ID card company offering a complete service. They dont sell products, They solve problems and have been helping their customers businesses and their employees stay secure for over 25 years. They provide a range of products and services such as plastic ID card printing , ID card printers and Lanyards tailored to meet the requirements of our customers.

Over this time period they have built up a loyal base of over 20,000 unique customers and have shipped their products to over 100 countries worldwide.

Main Roles & Responsibilities:

Troubleshooting printers efficiently and effectively

Provide hardware support to both external customers and internal users

Logging clear and concise repair reports for the customer correctly

Packing printers up properly for shipping

Administer Return Merchandise Authorisation procedures for the return of hardware

Undertake training to gain and maintain third party accreditation/certification

Provide general service, repair and upgrades to specialist printer hardware

Help to manager loan printer and parts inventory

Training Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.

Benefits working as an IT Apprentice with Intequal.

You will be entitled to a NUS Card which means discounts at local high street stores, restaurants, travel & many more!

All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week.

You will gain a recognised qualification as a Level 3 Infrastructure technician with on the job training.

You will get support from our team of tutors that will be with you every step of the way to help reach your career goals.

Skills Required:

An interest in IT and new technologies

Knowledge of Windows PC administration

Good working knowledge of PC, laptop and printer hardware

Competency in full MS Office suite (incl. MS Access)

Excellent telephone manner with good interpersonal and communication skills

Hardworking, flexible and reliable with a positive 'can do attitude

Knowledge of the following would be a bonus; Hardware servicing/repair, stock management Printer/software installation

Personal Qualities:

You will be willing to work hard and eager to learn

You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills

Experience within a customer service, administration or sales role is preferred but not essential

You will be highly organised

Organisational skills

Communication skills

IT skills

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