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IT Technician Apprentice

Poltair School
Trevarthian Road, St. Austell, PL25 4BZ
£242.72 per week
Closing date
12 Aug 2021

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Engineering & Aerospace
Role Type
Apprenticeship, Higher
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Main Duties and Responsibilities
  • To take an active role in the maintenance and improvement of server and infrastructure platforms, as instructed by the IT Manager
  • To take an active role in the development and rollout of SharePoint / OneDrive, delivering required change, supporting users on the journey, and providing training as required
  • To provide first class customer service to staff and students in a complex and, at times, high pressure environment
  • To actively promote the good use of technology throughout the school to both staff and students
  • To maintain a knowledge of IT and associated technology developments and to assist in thedelivery of technology developments within the school
  • To work with colleagues across the Trust in order to contribute towards the resolution of complex problems related to IT
  • To ensure that the IT Helpdesk is utilised fully and all incoming and outgoing support tasks are logged in a way in which a high level of update is available to the end-user and appropriate level of technical detail is stored to explain how an issue was resolved (to aid in the creation of an archive and/or knowledgebase)
  • To assist the IT manager with improving IT security and GDPR compliance

General Duties and Responsibilities
  • To attend staff meetings and Trust-based INSET as required
  • The post holder is responsible for his/her own self-development on a continuous basis, undertaking any training/professional development as appropriate
  • To be aware of and work in accordance with the Trust's child protection policies and procedures, in order to safeguard and promote the welfare of children and young people, and to raise any concerns relating to such procedures that may be noted during the course of duty
  • To remain aware of and work in accordance with all relevant Trust working practices, policies and procedures
  • To be aware of and adhere to applicable rules, regulations, legislation and procedures includingthe Trust's Equal Opportunities Policy and Code of Conduct, Disciplinary and Grievance Policies and national legislation (including Health and Safety and Data Protection)
  • To maintain at all times the utmost confidentiality with regard to all reports, records, personal data relating to staff and students and other information of a sensitive or confidential nature acquired in the course of undertaking duties for the Trust, with due regard to General Data

Requirements and prospects

Desired skills

  • Experience of supporting end-user devices running Windows 10
  • Experience working in an IT Technician role
  • Experience in using a helpdesk solution
  • Experience of Microsoft Office 365

Personal qualities

  • Hardworking, attention to detail
  • Polite and professional mannerism

Desired qualifications

  • Attainment of English and maths qualification equivalent to Level 2 (ie: NVQ level 2 or GCSE)
  • Relevant qualifications in IT

Future prospects

On successful completion of apprenticeship, there may be an opportunity for a full time position.

Things to consider

What are your interests in IT? For example, customer server, infrastructure (Servers, networking), Cloud computing, security.
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