At Saint-Gobain International Timber you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.
Saint-Gobain UK&I has a wide range of apprenticeship sponsored programmes. These programmes are designed to help you develop practical skills and knowledge, through a combination of relevant on-the job training, classroom based learning and/or eLearning. Successful candidates will start on the level 2 Customer Service Apprenticeship and can go onto to complete the Level 4 Sale apprenticeship and may wish to pursue other area of sales within the business.
The level 2 Customer Service Apprenticeship will help you identify the customer's expectations and needs through various forms of impactful communication and interactions. You will learn to understand how to create a positive experience for the customer, how to reduce conflict and how your role fits within the business and organisation, contributing to a growing a successful team and how to keep this evolving to ensure effective service delivery.
Key Results Areas
You will be required to:
- Accurate and timely completion of customer requests and sales administration
- Accurate input of sales quotes and orders
- Effective communication with customer base
- Support manager to achieve team objectives, such as sales campaigns
- Support sales teams, internal and external, to achieve sales targets
- Commitment to continuous personal development
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.