Order Fulfilment Assistant - Graduate Opportunity

Employer
Confidential
Location
Lancashire
Salary
Competitive
Closing date
23 Sep 2021

View more

Specialism
Operations
Sector
FMCG & Manufacturing
Role Type
Graduate, Other work and training

Job Details

Job Purpose

Works with the Order Fulfilment Manager to provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts.

The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.

Principal Responsibilities

* Process customer orders both EDI and Manual order entry

* Track order fulfilment to ensure orders are delivered on time in full

* Advise both internal and external contacts of any issues regarding stock availability and delivery. Take corrective action as appropriate / ensure corrective action is carried out

* Update and issue agreed KPIS for nominated accounts using SAP and customer systems as appropriate.

* Ensure any collections are raised correctly and actioned in a timely manner by 3rd party contractors

Knowledge

Customer service principles

Supply chain principles - covering warehousing and distribution and forecasting and planning.

Skills

Good communication - verbal and written

Customer empathy

SAP / Excel

Competencies

Supporting and co-operating

Organising and executing

Adapting and coping

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert