Customer Success Graduate Program, London, GlobalData Plc Starting Autumn 2021
Job title/Vacancy name: Customer Success Graduate, GlobalData plc
Location: London, UK
Is GlobalData right for you?
Will we be able to travel to Mars?
Is Hydrogen going to give us the NetZero future we need?
Will AI be the future of healthcare?
In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities for graduates within our Customer Success team, starting in Autumn 2021.
Are you excited by changes in the way that the world works, intrigued by emerging consumer trends and curious about technological advancements? Do you want to be a leading voice when it comes to helping the world's largest companies navigate their industries as well as universal themes such as climate change and Covid-19? If so, this is the perfect opportunity to learn about what we do and how to do it.
Based in the heart of London, you will kick off your career in Customer Success at GlobalData. It is a permanent role, supported by a 12-month introductory program to teach you the core skills you need to understand, and make an impact with some of our most important clients operating in industries that interest you most.
Why the Customer Success Graduate Program at GlobalData?
Our Customer Success ecosystem exists to ensure that GlobalData clients understand how to fully capitalize on GlobalData's intelligence and analytics to support their business needs and gain the most value from our partnership. By choosing Customer Success, you meet the intelligence needs of companies in many sectors, influencing their strategy and ultimately their success. We serve customers across 19 industries, including Retail, Consumer, Technology, Aerospace, Energy, Media, Sports, Banking and Pharmaceuticals.
You will rotate through several teams within Customer Success, gaining exposure to every process and interaction we have with clients. As a Customer Success Graduate, you'll have the opportunity to gain a wealth of knowledge within one of our verticals and become an industry expert. You will be able to interact with C-level executives within the top 50 companies for each industry. Alongside this, you will be able to explore other areas of the business including Consulting, Research and Analysis and Account Management.
You will have access to a mentor, courses, and learning sessions hosted by your colleagues, key stakeholders, and senior leaders. We will support you 'on-the-job' to provide an excellent experience for our client organizations. You will also directly impact the growth of GlobalData by having a personal or group project that contributes to improving our internal policies and processes.
Vitally, your experienced, like-minded and friendly teammates will show you the ropes, and a Program Manager will work with you to support you in your career development. You will start to develop your profile as a Customer Success expert, taking you on a journey towards our senior account management roles, and more. This is made even more enjoyable by having incredible team experiences in a vibrant city, courtesy of GlobalData, including socials, charity events and performance awards.
What you will do to make an impact for GlobalData customers:
* Ensure that an excellent service is provided for every GlobalData customer
Onboard our clients seamlessly with our subscription-based business intelligence services
Engage, delight and retain clients by supporting business and individual user challenges
Partner with Sales Executives and Account Managers to understand client requirements and support focus groups
Develop an in-depth understanding of our products and become an expert on the vertical
Be the first point of contact to resolve customer issues (product discovery, registration etc) across multiple channels promptly, communicating through email, phone and live chat
Collaborate with our global network of in-house Researchers, Analysts, Consultants and Account Managers to provide more extensive answers to our client's pressing queries
Help formulate and host webinars and training with subject matter experts from across GlobalData to enhance client knowledge and drive product usage
Be the 'voice' of the customer within GlobalData and provide feedback to all other teams to drive continuous product improvement and customer success
Be committed to meeting KPIs, including quality and productivity targets; playing a pivotal role in helping the department to achieve its overall goals
Besides a competitive salary, training and opportunities for progression, here's what to expect from us:
Quarterly performance awards with luxury dinners and prizes for winners Quarterly socials, team building and charity days
Ability to work abroad in one of our many GlobalData office locations post-graduation
A portal with discounts on things like restaurants, gym membership and Apple products
Bonuses when you refer us to successful applicants from your network
Access to a range of health and wellbeing programs and advice
Season ticket loans and cycle to work scheme
A company laptop
A fun and caring team that support each other
A pension scheme that both you and the company contribute to
What makes you perfect for us:
An undergraduate university degree
Strong verbal communication skills and a friendly collaborative manner
Excellent written English skills with precise grammar and spelling
Goal orientated with a positive and energetic attitude
Hard-working, self-motivated, flexible and accommodating
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Well defined prioritization and organizational skills
Ability to work at pace and meet deadlines while maintaining a strong eye for detail
Good working knowledge of Microsoft Office and Excel
Previous experience in a part-time customer-orientated role is useful but not essential
Proficiency with CRM software and a business background is helpful but not essential
Languages other than English are advantageous but not a necessity
From the moment you join GlobalData, we are committed to making your journey with us inspirational. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then apply with a CV and cover letter. We look forward to meeting you. Contact Nadia Maranzano from the GlobalData Talent team