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Quality Practitioner - Governance Administrator Apprentice, band 2

Employer
Compton Care Group Limited
Location
Compton Hall, Compton Road West, Wolverhampton, WV3 9DH
Salary
£17,690.00 - £19,946.00 annually
Closing date
15 Sep 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
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The post holder will promote a proactive approach to involvement in all aspects of governance coordinating and providing administrative support to the senior management team. This will include providing support to other areas as required.

The apprentice will work within the team to develop skills, knowledge, and experience in all aspects of administration. Learning will include on the job training and access to internal training sessions to establish knowledge and understanding.

According to eligibility criteria for government funded apprenticeship schemes applicants must be 16 or over and have been resident in the UK for the last three years.

Due to the nature of the work involved, this apprenticeship is only open to persons aged 18 or over. Applicants must not have a degree, a level 4 qualification or be in any form of formal government funded education.

The post holder will work as a member of the governance team, providing administrative support to the governance and contracting activities of the organisation such as significant events, information governance, concernsand complaints, risk and the development and maintenance of policies and procedures.

Main responsibilities will include:
  • To work fluidly across all governance domains of the organisation supporting the implementation of the patient safety, patient experience, clinical effectiveness and risk strategies as required by the services
  • To support with the development of patient engagement across the organisation including supporting with the coordination of complaints and risks
  • To provide accurate updates on central logs for health and safety, audits, and other databases
  • To retrieve, analyse and present in report format clinical and organisational information for specific areas of responsibility
  • To assist with the organisation of governance related training events and support the organisation/management of other internal/external training events as required
  • To provide effective and competent administrative support to the team, e.g. taking of minutes, provision of reports
  • To retrieve, analyse and interpret information as required
  • To contribute to the development of governance functions/services
  • You will be involved in working with teams to support patient safety, provide assurance to regulators and commissioners
  • You will be able to work on your own initiative and unsupervised, prioritising workloads to meet set deadlines
  • Resolve routine queries and enquiries from employees and managers
  • Throughout the training period the post holder will be expected to complete all educational and training as required
  • Undertake any other reasonable general/clerical duties commensurate with this role
  • To provide accurate updates on central logs for health and safety, audits, and other databases
  • To retrieve, analyse and present in report format clinical and organisational information for specific areas of responsibility
  • To assist with the organisation of governance related training events and support the organisation/management of other internal/external training events as required
  • To provide effective and competent administrative support to the team, e.g. taking of minutes, provision of reports
  • To retrieve, analyse and interpret information as required
  • To contribute to the development of governance functions/services
  • You will be involved in working with teams to support patient safety, provide assurance to regulators and commissioners
  • You will be able to work on your own initiative and unsupervised, prioritising workloads to meet set deadlines
  • Resolve routine queries and enquiries from employees and managers
  • Throughout the training period the post holder will be expected to complete all educational and training as required
  • Undertake any other reasonable general/clerical duties commensurate with this role

General:

This is a varied role where you'll be expected to undertake the range of responsibilities specified above, working together with your line manager and colleagues to ensure that the activities of this post make a real difference. Your line manager may ask you to undertake other reasonable duties to facilitate the smooth running of your service or team.

Requirements and prospects

Desired skills

Desirable:
  • Previous experience of working in a busy administrative/governance role
  • Previous experience of note taking at meetings
  • Experience of information collation, analysing and maintaining detailed records and compiling reports
  • Work experience: paid, unpaid, voluntary, schoolwork experience placement
  • Skills, Knowledge, and Abilities

Essential:
  • Experience using computer software packages
  • Organisational skills
  • Excellent keyboard skills


Personal qualities

Essential:
  • Speaks confidently, conveying clear messages to a wide range of people
  • Team working - demonstrate clear commitment to the team
  • Determined and confident
  • Ability to follow both verbal and written instructions
  • Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity
  • Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualification
  • Self-motivated with ability to deliver work within agreed timescales
  • Able to work independently, prioritising workload effectively
  • Ability to work flexibly and adapt to new demands


Desired qualifications

GCSEs at grades D/4 or above (or equivalent) in maths andEnglish are essential

Future prospects

At the end of the Apprenticeship there may be the possibility of a full-time position

Things to consider

Wage Info - Band 2 - £17,690 - £19,946 per annum according to skills and experience (pro-rata if applicable).

Interview Start Date: 8 Sept 2021.

Operational Continuity:

To ensure operational continuity and maintain levels of service, staff maybe required, as a temporary measure, to work outside of their normal team, department, or location. Staff are expected to be flexible when this applies, and any transfer will utilise and be based on an individual's skills, qualifications, and experience.

Governance and Risk:

All staff have a responsibility to report all clinical and non-clinical accidents or incidents including actual or near misses onto Sentinel promptly and, where requested, to co-operate with any investigation undertaken.

Comply with all Compton Care policies and procedures as outlined within the Governance framework.

Data Security:

Staff are always required to comply with Information Governance related policies and procedures when dealing with confidential information, which includes any information relating to the business of the organisation and its service users and staff.

Staff must maintain high standards of quality in both corporate and clinical record keeping, ensuring information is always recorded accurately and kept up to date. : In addition, records should be in line with the Compton Care brand, adhere to housekeeping rules surrounding internal / external communication styles otherwise known as Corporate Housekeeping and ensure compliance with GDPR standards.

Staff must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.

Obligations of confidentiality shall not prevent staff from raising genuine concerns about healthcare, or a belief that criminal conduct, breach of a legal obligation or health and safety breaches has been, is being or is likely to be committed or any information tending to show any of the above has been, is being or is likely to be deliberately concealed.

Providing that any such disclosure is made in good faith and in accordance with the provisions of the Public Interest Disclosure Act 1998 and Compton Care's Whistle Blowing Policy.

Corporate Communication to Support the Charity:

Compton Care may require staff to support the organisations charitable activities.

All charitable activities are managed by the Communication and Fundraising departments, and there might be times when the organisation will require staff to participate in promotional or publicity activities.

Equality, Diversity, and Inclusivity:

Everyone will take responsibility for promoting inclusive and accessible service provision, staff development and a culture that values and respects difference - all sections of society and staff should be respected and be able to give their best.

All staff should be familiar with, actively promote and work within Equality, Diversity and Inclusivity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation

All staff will work and will be responsible for ensuring an environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where all staff are recognised and valued.

Health and Safety:

All staff have a responsibility to abide by all of the safety policies and procedure provided by Compton Care and have an equal responsibility with management for any act or omission in maintaining safe working practices for the health and safety of yourself and others.

Infection Control /Infectious Disease:

Staff will work to minimise any risk to patients, the public and other staff, from the effects of all viruses and other known associated infections by ensuring they are compliant with the Health Act 2006 - Code of Practice.

All staff must comply with the Compton Care Infection Control policy and procedure.

All staff must attend infection control training as required within their department or as directed by their line manager.

Job design and review:

This job description may be subject to change in the future. Any proposed changes will normally be discussed fully with the post holder either at their annual appraisal or through individual consultation.

Safeguarding:

All staff have a responsibility to support the safety and wellbeing of children, young people, and adults to reduce the risk of harm and to practice safeguarding in accordance with legislation.

All staff are expected to comply with existing local Safeguarding policies and procedures, to include Compton Care and Wolverhampton Safeguarding Children's Board and Safeguarding Adults at Risk requirements.

Disclosure and Barring Service:

There are some roles within Compton Care that require a DBS application to be undertaken in order to be able to start work within the organisation. A rolling DBS check is undertaken thereafter every three years. This Job Description will confirm the level of any DBS applicable to this role.

Rehabilitation of Offenders Act 1974 - staff do not need to declare criminal convictions after the rehabilitation period set by the Court has elapsed ("spent"), however, during the rehabilitation period, convictions referred to as "unspent" must be declared.

Staff with roles that provide health care services or controlled activities in accordance with DBS regulations will be exempt from the provisions of the Rehabilitation of Offenders Act by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2013.

Staff must disclose all information about convictions (spent or unspent) and any other relevant criminal under the provisions of the Act.

Statutory and Mandatory Training:

All staff are required to complete successfully any statutory or mandatory training as required by Compton Care or statutory auditing and regulatory bodies during their probation period.

Staff should attend refresh training as required and undertake any additional training as part of being employed by the organisation.

All staff will be required, as part of their annual appraisal, to demonstrate and evidence that their statutory and mandatory training is up to date.
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