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Customer Service Advisor Apprentice

Lifetime Training
£12k per year
Closing date
2 Oct 2021

View more

Sales / Customer Service
Supply Chain & Transport
Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

At DX you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.

Key Responsibilities:

- Communicate with customers at all levels, appropriately and professionally

- Build environment of continuous improvement

- Support the Customer Service Manager with daily processes

- Work with Operations to ensure high service levels to mitigate against Risk and reduce number of Lost customers

- Accept all incoming Customer calls and log all information and escalate as required

- Ensure all training both internally and externally is completed within timescales

- Manage escalations daily, ensuring all call-backs, checks and resolutions are made within a timely manner

- Ensure the Customer experience is first class - the customer is the priority at all times


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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