Working for a fast paced, corporate organisation, this role will give an IT graduate the opportunity to gain a wide cross section of IT skills and experience at the front line of a busy IT department.
The role will be based in the IT Service Desk team, acting as the first point of contact for staff with IT questions, working closely with the IT Team and 3rd party suppliers. The role will also work with the IT Infrastructure and Change Team to assist in projects and portfolios of change.
Ensure the smooth running of operational IT end-user services including;
Provide first line support for all incidents raised, logging and attempting to resolve where possible, maintaining an accurate record of activities undertaken.
Diagnose malfunctions in the operations of hardware and software and managing escalation where appropriate, referring with full incident notes
Maintain ownership of the incident through to closure
Train new staff in use of hardware and basic application usage
Monitor and service network printers
Ensure conference room hardware is fully operational
Execute test plans for application or hardware changes
Monitor and apply point/patch/security patch upgrades of client hardware and software, providing input to the project management office for all planned changes to the infrastructure/applications
Proactively support IT audit and control requirements, including own and update relevant IT services/operations procedures and first line controls
Take part in disaster recovery testing and business continuity planning
Create and drive towards 'standard builds' for clients
Work with the IT team to document root cause analysis of major incidents and execute recommended changesSkills/experience
Ideally some work experience in an IT environment
SQL server experience would be useful but not essential