Job title: Apprentice Client Manager
Location: Home based / Leeds office - Blended working
Job type: Full time, Permanent
A career development opportunity within a leading UK software company!
Weare looking for an ambitious and capable apprentice to support the work of the Assessments team, gain an understanding of the business as well as the assessment industry and complete the Level 4 Sales apprenticeship scheme!
This Apprentice Client Manager will build and maintain relationships with customers, provide administrative support to the assessments team and maintain accurate customer records.
??Excellent communication skills and able to liaise with internal and external at all levels
??Excellent documentation skills
??Customer facing support experience (in any capacity)
??Well organised - able to track and keep on top of own workload
??Ability to quickly react to problems as they arise, following up with planned processes and activities.
??Ability to work under pressure and be a problem solver
* Prepared to travel where required to customer meetings and otherOffices, which may sometimes require being away overnight
Your core responsibilities:
??Manage and cultivate relationships with existing customers, cross and upsell new services within that customer base
??Work as part of a team to deliver consistent high quality service to our internal and external customers
??Responsibilities will cover a wide range of administrative areas for internal and external customers, suppliers and other departments/colleagues
??Responsible for using the CRM solution to record and track Customer opportunities
??Liaise with Head of Operations on customer activity and potential opportunities, providing weekly updates
??Process customer purchase orders
??Adhere to the company's sales order processes
My client are a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.
"We're committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. We recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status