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Patient Service Advisor/Administrator

Practice Plus Group
Competitive salary
Closing date
16 Sep 2021
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Job Details

About The Job Are you a passionate administrator who wants to make a difference?

As a member of the GP Surgery and Walk in Centre in Wandsworth the post holder will be responsible for the general administrative functions within the Practice including the provision of reception cover when necessary. Work within set routines, policies and procedures to provide a comprehensive high quality service to the unit, and able to deal efficiently and courteously with patients and relatives enquiries.

This is a part time role at 20 hours a week, working 8:00am - 12:00pm. Responsibilities • To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
• Booking, cancelling, amending patients appointments using the clinical software
• To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
• To have an overview of the demands and workflow of the Practice during the working day.
• To assist the Practice Manager in the daily management of the appointment system for registered and walk in patients.
• To book/cancel and amend patients appointments using the clinical system and to book patients in on the walk in service when needed using NHS Smartcard to trace patients on the Spine.
• Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
• Assist visitors to the practice ensuring all visitors sign in the visitor book and to ensure all are signed out when leaving
• Monitor the waiting area and appropriately request for triages for patients who present with
worsening symptoms.
• To reach practice targets by asking patients to complete the patient experience surveys on a daily basis.
• Patient engagement - proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
• Effectively signpost patients to services appropriate to their needs
• To Fax and email referrals to the relevant hospital departments as requested by clinical staff &
accurately document the receipt in patients records. Using e-RS (previously known as Choose & Book)
• To refer patients at the clinicians request, to print patients booking information and appointment summaries.
• Process & Request the repeat prescriptions received in person, email and fax through medicine
management in EMIS.
• Filing prescriptions actioned by the GP
• Filing of medical records What We Can Offer You This position is a permanent part time role, working 20 hours a week (8:00am - 12:00pm).

We can offer you:
- £20,000 - £22,000 (full time equivalent), dependent on experience
- 25 days annual leave (full time equivalent) + 8 public holidays
- Company Pension Scheme
- Cycle to work scheme
- Online discounts
- A supportive team environment Who We're Looking For · Previous administration experience in a similar setting and ideally general practice.
· Experienced in providing information and advice to patients/relatives.
· The ability to exercise judgement when dealing with patient enquiries /problems.
· Excellent Computer Skills.
· Knowledge of EMIS web clinical system
· The ability to manage own workload and act independently.
· Excellent communication and interpersonal skills.
· High degree of accuracy with regard to patient correspondence and filing.
· The ability to assist with training and development of new members of the administration team.
· Sensitivity and empathy with people from different backgrounds.
· Good standard of literacy and numeracy.
· Ability to work without close supervision.
· The ability to work to a professional standard Additional Information Once you have applied to this job, you will be contacted by Karla who sits within our recruitment team by phone or email if you have been shortlisted for interview.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Practice Plus Group reserve the right to close this advert early, if a sufficient number of applications have been received.

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Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas .

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