Customer Administration Apprentice
We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Call centre experience is not essential.
Customer Administration Apprentice Responsibilities:
Processing inbound customer bereavement notification calls with a compassionate and mature approach.
Dealing with email queries from customers and clients whilst ensuring agreed SLA's and KPI's are achieved
Completion of Business Administration apprenticeship qualification
Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
Accurate input of data & encryption of files
Documenting accounts thoroughly with clarity & transparency
Carry out a range of administrative tasks to support operations as well as other departments
Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients'
Development towards dealing with complaints
Customer Administration Apprentice Requirements:
Excellent Communication - both written and verbal
Good IT Skills
Ability to establish good working relationships
To work well under pressure and to be able to work with people from a variety of backgrounds
Our compassionate and compliant approach is award-winning, and there's a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are looked after every step of the way. The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues. This is reflected in various awards we have received including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.
What's in it for you?
Luxurious office environment in a superb location
Full training and support by our friendly team
31 days holidays per year including 8 bank holidays
Reserved secure car parking spaces available
Comprehensive benefits and discounts package
Company pension plan*
* Subject to qualifying period.
Location: Manchester, M5 3EF
Salary: GBP15,000 per annum
Contract Type: Permanent
Hours: Full Time. 37.5 hours per week based on a shift rota. Monday - Thursday (Alternating 8am-4pm and 12pm-8pm), Friday (Alternating 8am-3.30pm and 10am-5.30pm), Saturday (9am-1pm - working one in four Saturdays)
You may have experience of the following: Apprentice, Apprenticeship, Administrator, Administration Assistant, Office Assistant, Customer Services Apprentice, Administration Apprentice, Customer Service, etc.
Ref: (Apply online only)