Brief overview of the role
Gefco are recruiting for someone to work within the 2Wheels Control Tower department. This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. If you would enjoy daily customer interaction, are organised and can multi-task, then we would like to hear from you.
9am-5pm Monday to Friday (1/2 Hour Unpaid Lunch)
Main purpose of the job:
To answer all incoming Happy Fox enquires.
To offer robust solutions, with time frames and empathy to all customer enquiries
To answer all incoming calls to the control tower via your designated mobile/landline number
Manages the relationship between partners and customers when relaying information.
Organises and archives documents.
Processes and monitors request or claims.
Handle customer requests with professionalism and urgency.
Identify and address problems and provides recommendations for problem resolution to ensure good customer service.
Support with Cradle monitoring both UK and International
Ad-hoc duties as and when required from time to time by your line manager.
Microsoft Skills - Specifically Excel, Word and Power point
Good standard of written & verbal communication.
Strong interpersonal skills
Good organisational skills
Professional and positive attitude
Empathetic and understanding
Good attention to details
Ability to work cooperatively within a team.
Ability to take ownership of work.
Must have good levels of maths and English to a GCSE level or equivalents.
Must meet initial assessments conducted by the training provider.
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.
Things to consider.
Please note you may be asked to complete suitability assessments as part of the recruitment process.
Once you have submitted your application, you will be contacted to discuss your application and arrange a telephone interview if you meet our initial shortlisting criteria.
Please ensure you check your phone/emails (including Spam / Junk) regularly in order for this to take place.
Failure to contact us back if correspondence is missed will result in your application being deemed unsuccessful.
Please ensure you check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important and may affect the outcome of your application.
Your application may be shared with training providers and employers as follows: https://(url removed)/privacy
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://(url removed)/national-minimum-wage-rates
Please be aware that all individuals interested in this position must complete the application form on the National Apprenticeship website before they can progress