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Customer Services Assistant

Welsh Government
Viscose Viscose Closures Limited, Ferryboat Close Llansamlet Swansea SA6 8QN
Apprenticeship rates
Closing date
20 Sep 2021

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


All aspects of customer management to include:

• Customer communications
• Order processing
• Maintenance of CRM system
• Support of products including artwork (new products managed by Head of Commercial)
• Sample processing & packaging
• Supporting new business team as required
• Supporting Senior Customer Services Assistant & Customer Services Manager as required
• Export documentation processing

Additional information

The apprentice would be required to:
• Adhere to all policies and procedures outlined by the company and its associated accrediting bodies
• Perform other duties as assigned to meet business needs



• Hands on team player with a can do attitude possessing Initiative, drive and enthusiasm
• Articulate, professional, engaging and enjoys work
• Flexible, Agile, adaptable
• Establishes and maintains open, collaborative relationships with team members, ensuring an open and honest culture is maintained
• Pursues long terms goals in line with the Personal Development Plan and Sales Road Map
• Recognition of importance of one team ethos to ensure all business goals are met


Educated to GCSE level


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Foundation apprenticeship in customer service

About the employer

Viscose Viscose Closures Limited, Ferryboat Close

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements



Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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