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Claims Development Programme

Employer
Welsh Government
Location
ERS Insurance Group Crucible Park Llansamlet Swansea SA7 0AB
Salary
£19,000 per year
Closing date
20 Sep 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Advanced
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Job Details

About the apprenticeship

Duties

• Strong relationship building skills, able to build positive relationships with our customers
• Great interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing and over the telephone
• A keen eye for detail and able to check your own work and your colleagues
• A deep understanding of good customer service
• Excellent organisational skills with a strong ability to prioritise and deliver
• The desire to continually improve ways of working

Additional information

Our Claims Development Programme provides an excellent opportunity to work with insurance claims specialists and, gain insight and understanding into how insurance claims are processed. Working closely with our customers you'll ensure enquiries are processed in a timely fashion via a variety of channels. Working within our Claims Operations team you will undertake a wide range of activities, building your technical knowledge of claims handling, the laws and regulations that govern the process and of course our product range and the business as whole.
The role offers the opportunity to work closely with several business areas, including Counter-Fraud, Personal Injury, Total Loss and many more. If you like wearing lots of hats, know how to build and maintain relationships, and you enjoy helping people, you will love this role.

Requirements

Skills

• Strong relationship building skills, able to build positive relationships with our customers
• Great interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing and over the telephone
• A keen eye for detail and able to check your own work and your colleagues
• A deep understanding of good customer service
• Excellent organisational skills with a strong ability to prioritise and deliver
• The desire to continually improve ways of working

Qualifications

Minimum 3 GCSE Grades A to C (or equivalent), in English / Welsh Maths and another subject

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
Providing Financial Services - General Insurance Pathway

About the employer

ERS Insurance Group Crucible Park
Llansamlet
Swansea
SA7 0AB

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Where possible interviews will be completed via Microsoft Teams

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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United Kingdom
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