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Account Executive

Welsh Government
City Energy Coptic House, 4-5 Mount Stuart Square Cardiff CF10 5EE
£18,000 per year
Closing date
20 Sep 2021

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Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


• Customer Contact - Using a variety of methods to contact and qualify customer leads from various partners and marketing channels for ECO installations.
• Data Capture - Ensuring all customer engagements are recorded by outcome and all associated customer details and information is captured and documented.
• Value Calculation - Assessing customer value and service costs to ensure profitable work is progressed, planned and delivered.
• System Management - Conducting relevant checks and required fact-finding pre and post customer contact to qualify customers and opportunities.
• Reporting & MI Production - Able to accurately record and report on daily activities against a number of business KPI's
• Relationship Management - Effectively managing internal and external relationships to ensure customer and business needs are aligned and delivered.
• Work Planning - Managing the delivery of products and services for multiple campaigns and service types across the customer journey.
- Comply with all Safety, Health and Environmental legislation and management system requirements in your area of responsibility

Additional information

Employment experience within the utility (or similar) industry
Customer service experience within similar roles with similar responsibilities
Experience of managing inbound and outbound customer queries
Experience working with multiple products and/or services (often complex)
Telephone and written communication experience
Experience of managing a customer delivery pipeline from initial engagement through to installation
Experience calculating value and costs for multiple products and services
Experience using CRM systems and associated reporting systems (Excel; Google Sheets)
Experience using data analysis platforms; Google Analytics
Experience working with external partners; Installers, Surveyors, and Local Authorities



Strong interpersonal, verbal and communication skills
Strong customer service and sales skills
Strong administration skills with the ability to produce and manage business reports
Good research and analytical skills to gain an understanding of the subject in question
The organisational ability to manage multiple projects, often to tight deadlines
Strong attention to detail and a ‘right first time' attitude to all tasks
Good understanding of the ECO industry and associated products and services
Good working knowledge of Microsoft Office, especially Word, - Excel and PowerPoint
Commercial awareness and confidence to identify appropriate solutions to suit the customer and the business
Adapt at identifying and solving problems on own initiative and combining a self-starter approach with the ability to work well as part of a team


GCSE (or equivalent) English/Mathematics at grades C or above
Additional 5 GCSE's (or equivalent) at grades D or above


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Customer Service Level 2

About the employer

City Energy Coptic House, 4-5 Mount Stuart Square

CF10 5EE

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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