IT Support Apprentice

4.30 - 4.30 GBP Hourly
Closing date
7 Oct 2021

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Role Type
Graduate, Other work and training

Job Details

Brief Overview of the Role

Voestalpine High Performance Metals UK is a subsidiary of the Voestalpine Group, located in Oldbury. This role is in the Aerospace Division of High Performance Metals UK. The market is very technically demanding (all training provided).

This is an excellent opportunity for someone to learn and develop new skills while working for a well-established company. Provide 1st and 2nd line support for IT service desk, review IT request system and identify recurring issues and implement corrective actions.

Vacancy Description

Provide 1st & 2nd line support for IT service desk

Review IT request system and identify recurring issues and implement corrective actions

Provide on-going support for local and Group IT manageed infrastructure

Support Microsoft office, WiFi and Lan

Maintain vendor data for phones, printers and WiFi

Support IT equipment, ie laptops, desktop computers, phones, ipads, projectors etc

Maintain central asset management register

Monitor IT licencing and update central licencing system

Support or complete testing on relevant IT systems

Support UK IT security management

Follow the training you receive when using any work items given to yuu

Take resonable care of your own and other people's health & safety

Co-operate with your employer or health & safety

Desired Skills

Excellent IT skills, advanced Excel and Power Point would be an advantage

General interest in technology and opportunities for future use

Knowledge of share point beneficial but not essential

Proven problem solving skills

Good organisation skills and attention to detail

The ability to work under pressure

Ability to liaise with staff at all levels

Good interpersonal and communication skills

Personal Qualities

Positive outlook and tact to deal with difficult situations

Ability to work with personnel

Ability to work as part of a team as well as yur own initiative


Highly self-motivated


Desired Qualifications

GCSE A-C or equivalent in Maths & English

Working Week & Wage

Monday-Thursday 8.30am-4.30pm (half hour unpaid lunch)

Friday (phone number removed)pm

Total hours = 35.00

Weekly wage = GBP150.50

Future Prospects

Upon successful completion of the apprenticeship there may be the possibility of a full-time permanent position within the company

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