Apprentice Retail Assistant (Customer Service)

Welsh Government
Merry Moon 9 Clonmel Street Llandudno LL30 2LE
First year £4.50 rising to at least the minimum wage rate for age of apprentice.
Closing date
20 Sep 2021

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Business / Management
Role Type
Apprenticeship, Intermediate

Job Details

About the apprenticeship


• Engaging with customers.
• Greet customers arriving for treatments, advise of products & services, general social chat.
• Taking payment.
• Assisting with stock control.
• Contribute ideas for merchandising / in store presentation.
• Help to establish a social media presence.
• Respond to phone calls including taking bookings for treatments.

Additional information

Merry Moon is a specialist retail outlet stocking items and service offers associated with health and wellbeing. Items include amongst others - Reiki treatments, wicca & witchcraft supplies, jewellery, incense, chakras, essential oils, burners, and ornaments and other home and giftware.

The position will be working alongside proprietor and manager, Karen O-Connor. The place of work is in a convenient town centre location offering a very pleasant relaxed atmosphere albeit the shop does become busy at times.

There will also be quiet times. Karen would be happy for the successful applicant to develop the Merry Moon social media presence or other marketing activity to promote the business, on and offline. Karen would also be keen for the new applicant to spend quiet time developing their knowledge of the product and service offer and practices of spiritual healing.

After a settling in period there may be scope to enrol on relevant courses to progress these skills and knowledge further.



Customer engagement is a crucial part of the role. The successful applicant will have a confident natural way of engaging with customers in relation to products and services but also more generally on a social level to make customers feel welcome and at ease.

The applicant will also have a genuine interest in the product and service offer.

Applications are welcome from people with some previous work experience but this would also be an ideal first job for someone with the above personal qualities. The offer of enrolment onto a customer service apprenticeship alongside employment is optional.


Good literacy and numeracy is essential.

The ability to speak Welsh would be an advantage but this is not essential.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Level 2 Customer Service Apprenticeship

About the employer

Merry Moon 9 Clonmel Street

LL30 2LE

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed shortly after application.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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