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Information Governance Apprentice

Lifetime Training
£161.25 - 161.25 per week
Closing date
15 Sep 2021

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Job Details

At Kent & Medway NHS & Social Care Partnership Trust you will be working towards a Customer Service Practitioner Level 2 apprenticeship over the course of 15 months.

The Information Rights Apprentice will support the Information Rights Department in delivering a high quality service to all customers.

- To work within the different teams in the department contributing to the provision of service in line with a service level agreement.

- To learn the administration of requests for information, and incident investigations including logging/acknowledging and processing using Datix, the departments information management system, Microsoft Access and paper-based systems.

- To ensure requests and incidents are communicated to relevant staff, as appropriate.

- To maintain accurate records at all times and to provide reports on request, this will involve collating information using the systems such as Datix.

- To communicate with staff, managers and clients, both written and verbally in a professional, sensitive and courteous manner, maintaining confidentiality at all times.

- To learn how to deal effectively with enquiries both written, verbally, and face-to-face. Offering information, advice and guidance to individuals on any information rights related query they may have, this may include researching into available options.

- To gain understanding of handling sensitive situations effectively, dealing with aggressive or upset individuals in a calm manner, ensuring concerns are passed to the appropriate person.

- To answer any telephone calls.

- Work closely alongside all members of the team and provide support as appropriate.

- To deal with all deliveries and post for the department.

- To liaise with key people within the Trust.

- To introduce and/or maintain administrative procedures or systems which contribute to the efficiency of the department.

- Gain an understanding about the Information Governance Departments wider role providing a central point of contact for enquiries.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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