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IT Helpdesk Apprentice

Employer
Professional Apprenticeships
Location
Emersons Green, Bristol
Salary
£12,000
Closing date
13 Oct 2021

View more

Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship
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Job Details

We’ve got some exciting job positions available for Technical Help Desk Apprentices to join our team. Do you have excellent customer service skills, a passion for technology and the drive to help grow and support our team? If so, this could be the perfect opportunity for you!

You will be training to be the main point of contact for incoming Managed Service Customer enquiries

You will learn:

  • Responding to customer enquiries
  • Re-assigning, where necessary, customer enquiries to the relevant department
  • Managing responses from the relevant departments to make sure the customer is happy
  • Maintaining the “General” helpdesk ticket list
  • Providing reports, when necessary, on Customer Service performance
  • Any other reasonable tasks

Alongside your role, you will be studying towards a nationally-recognised Level 3 qualification. This will be delivered by Professional Apprenticeships via monthly classroom sessions and 1-1 tutor support.

Company

We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
Telephone
0117 422 4000
Location
Filwood Green Business Park, 1 Filwood Park Ln,
Bristol
Bristol
BS4 1ET
United Kingdom
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