Responsibilities and Duties:
- Speaking with customers (via phone and email) troubleshooting problems which have been reported.
- Strategic technology vision with explanation to non-technical business owners and stakeholders.
- Contributing to internal policies, procedures, and processes.
- Acting as an escalation point from customers from an 'Account Management' perspective.
- Seeing installations and projects through to the end on complex tasks, including working with third party vendors.
- Keeping accurate records and documentation up to date when required.
- Working with the Sales department to assist in building Scope of Works around future prospected projects.
- Detailing notes and customers in a clear and concise manner.
Requirements and prospects Desired skills
[The successful candidate should have:]
Technical knowledge, understanding and installation skills which include:
- Desktops and laptops.
- Server and virtualisation.
- Microsoft365 and Azure technologies.
- Networking (LAN - WAN - WLAN & VLAN)
- Firewalls, Access Points, Network switches and other network device hardware.
- Various customer-related software such as Sage, QuickBooks, etc.
- PowerShell and command-based languages.
- Security-first focused mentality to all installations.
- Able to understand and scope solutions to benefit the growth of businesses of all industries.
- Good time management
- Proven ability to work under pressure
- An A Level in ICT, or
- An International Baccalaureate at Level 3 in ICT, or
- A Level 3 apprenticeship in a similar subject, or
- A BTEC Extended Diploma in IT (180 credits), or
A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are:
- IT Support roles e.g. Help Desk, First line
- Software Development Role
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out morehere.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Things to consider
- Training and development plans, including allocated training time in working hours
- Quarterly social events
- Perks such as 'Free food Friday'
- Part of an Employee-Owned business
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.