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Customer Service Apprentice

The Tess Group
B66 1BY, Smethwick
£12,000.00 Annually
Closing date
14 Oct 2021

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Role Type
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Customer Service Apprentice Dpd Brief overview of the role To support the customer service team by dealing with customer queries, purchases and complaints. To ensure the processes that support the department operation are maintained to a standard of excellence and operated in line with company policy.

Working week

  • Monday - Friday, hours TBC Total hours per week: 40.00
  • Annual wage £12,000.00
  • Expected duration 18 months
  • Possible start date 01 Oct 2021
  • Apprenticeship level Intermediate Level Apprenticeship
  • Reference number VAC001754603
  • Positions 10 available

Vacancy description

Key Tasks/Areas of responsibility:

  •  Deal with customer requests, complaints and queries in a professional manner
  • Gather and analyse data and customer information which influences change and improvements in the service
  • Use organisational and IT systems to carry out your role with an awareness of other technologies
  • Work effectively as part of a team as well as on your own, developing excellent communication skills
  • Demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to customers

Requirements and prospects

Desired skills

  • Familiar with Google Workspace (GMail/GSheet)
  • Independently motivated, with the ability to take on tasks and duties without immediate direction
  • Excellent communication skills and the ability to communicate effectively at all levels
  • High attention to detail to produce accurate and quality work

Personal qualities

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Desired qualifications

4 GCSEs at Grade C/4 or above (or equivalent qualifications).

Future prospects

  • Funded Training to develop your skills
  • The opportunity to progress your career within the business

Things to consider

Rates of Pay: for each year of apprenticeship based on a percentage of
a skilled salary.

1st Year  - TBC

2nd Year - TBC

About the employer

Employer Dpd

Disability Confident

Employer is not registered as Disability Confident


DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

Address Roebuck Lane


B66 1BY


Training provider The Tess Group


None specified. This message will not appear on the vacancy when it goes live

Training to be provided

The Apprentice will gain on the job experience as well as a Level 2 Customer Service Qualification.

Apprenticeship standard Customer service practitioner

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