Customer Service Adviser

Welsh Government
Le Sport Health and Fitness Le Sport Health and Fitness Colwyn Avenue, Rhos On Sea Colwyn Bay LL28 4RB
National minimum wage
Closing date
24 Sep 2021

View more

Sales / Customer Service
Role Type
Apprenticeship, Intermediate

Job Details

About the apprenticeship


•Being part of the front of house customer service team, able to make decisions, think and respond quickly to any given situation, taking responsibility to resolution and updating your line manager on a regular basis
•Dealing confidently with queries face to face, on the phone, online and in writing
•Resolving customer complaints and problems and being able to deliver excellent customer service to all customers including those who prove to ‘be challenging'
•Assist with social media for the business - contributing to a continually evolving strategy to enhance engagement with customers
•Performing all administrative procedures at reception, including (but not restricted to): membership enquiries; converting enquiries to positive sales; using the diary system for personal training and fitness inductions; take bookings; deal with payments
•Being part of the team responsible for implementing the new membership management system, including use of the new app, which comes with the bespoke software. To then use all of the features of the new software to monitor and enhance performance and give feedback
•Being a part of any event team responsible for hosting events at the facility. This may include events like Professional Squash Tournaments
•Collaborating with other departments - especially accounts team and gym team
•Contributing to the planning and organising of effective promotions to increase membership



We are looking for a confident, enthusiastic individual with a positive outlook on working in the customer care area of our facility. The role will be ‘front of house', first contact with members and prospective members and so excellent communication skills are essential. The individual must have a good work ethic and be able to work on their own, as well as part of a team. An active interest in fitness is essential.


GCSE Maths and English


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Level 2 Customer Services

About the employer

Le Sport Health and Fitness Le Sport Health and Fitness
Colwyn Avenue, Rhos On Sea
Colwyn Bay
LL28 4RB

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Contact to arrange


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Find Us
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert