Leisure Centre customer service assistant

Welsh Government
Sarnfaen Holiday Park Sarnfaen Holiday Park Talybont LL43 2AZ
£6.50 for the first 12 months. Then assessed with an appraisal to increase.
Closing date
24 Sep 2021

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate

Job Details

About the apprenticeship


The is a new role created to join our Leisure club customers service team at the holiday park. This is a varied role to ensure that our customers such as private holiday homeowners and those that have booked a holiday have their needs met to a 5 star standard.

Duties will include
• dealing with aspects of the leisure club reception,
• memberships,
• dealing with swimming pool and spa testing,
• answering emails,
• dealing with customer visitation within reception.
• Dealing with all enquires.
• Serving light food and coffee within our leisure club café.



We require someone that has a confident personality with good communications skills.
Has the ability to work well with others to form part of a small team.
Computer Skills.


GCSE English/Welsh or Maths


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

L2 Customer Service

About the employer

Sarnfaen Holiday Park Sarnfaen Holiday Park

LL43 2AZ

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews to be carried out initially by online Zoom or Microsoft teams with General Manager - Debbie Ball then an invite to the Park.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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