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Customer Service/ Admin Apprenticeship

Employer
The Tess Group
Location
NN4 7BF, Northampton
Salary
4.20
Closing date
15 Oct 2021

View more

Specialism
Administration
Sector
Unspecified
Role Type
Apprenticeship
Start Date
September
Duration
12-18 months
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Customer Service/ Admin Apprenticeship

The Tess Group are an Award Winning Learning Provider based in Northampton but

work Nationally and Internationally. The business is keen to develop their team and recruit some new members to assist in the office. 

Day to day duties: 

These will be a few of the main jobs you will be completing on a daily basis, you may also be asked to complete other tasks as well.

  • Learner Calls - Calling learners regarding there apprenticeship, making sure they are happy with their course and see if they need any extra support 
  • Employer/Client Calls -Speaking with clients and making sure they are happy with the service we are providing & help with any concerns they have or any enquiries
  • Survey Calls - Calling learners and going through surveys with them to check they are happy with the course and what they are learning from it
  • Helping the office staff with any jobs they may need support with
  • Sending out the post
  • Answering incoming calls in the office
  • Helping with one file and checking learners progress
  • Filing away 

Skills & Personal Qualities Required: 

  • Motivated
  • Organised 
  • Confident
  • Basic computer skills
  • Happy talking on the phone with others
  • Bubbly
  • Can work well within a team
  • Good time keeping 

Working Hours - Monday to Friday 10 am until 4pm 

Qualification you will achieve for completing this apprenticeship - Either customer service or business administration level 3 qualification

Benefits-  

  • On site parking
  • Half hour lunch break - unpaid
  • Potential progression once completing apprenticeship 

Wage: 4.20 pound per hour - May be opportunities to get increased throughout apprenticeship 

Potential start date: ASAP

28 Queensbridge

Rushmills

Northampton

NN4 7BF

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