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Data Support Apprentice

8, Whiteley, PO15 5TU
£16,000.00 - £18,000.00 annually
Closing date
9 Oct 2021

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Role Type
Apprenticeship, Higher
Start Date
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Main responsibilities:
  • Contribute techniques for quality data analysis to ensure adequacy, accuracy and legitimacy of data interrogation and data insights
  • Assist clients with data interrogation, data insights and analysis with attention to all technical aspects within their IT Framework
  • Assist with setting data reporting suite with client management, external client stakeholders
  • Support others in the daily use of data systems and ensure adherence to legal and company standards
  • Assist with reports and data extraction when needed
  • Liaise between sales, client services and development staff to identify, analyse, process, and deliver client service requests
  • Ensure client service requests are resolved in a fast and professional manner, in line with Service Level Agreements (SLAs)
  • Improve and enforce policies for effective data management
  • Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them with new technologies and future release upgrades
  • Ensure digital databases and archives are protected from security breaches and data losses
  • Troubleshoot data-related problems and authorize maintenance or modifications
  • Follow Standard Operating Procedures (SOPs) to ensure a consistent level of data quality and service delivery
  • Assist with implementing efficient and secure procedures for data handling and analysis with attention to all technical aspects
  • Create and maintain SOPs for regularly recurring service requests and tasks as required
  • Proactively identify ways of improving the data and database services delivered
  • Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
  • Support MediaBase Direct (MBD) in terms of achieving consistent service delivery targets

Requirements and prospects

Desired skills

  • Working knowledge of Microsoft Office suite, including MS Access, MS Excel, MS Word and MS PowerPoint
  • An understanding of database design
  • Good analytical and problem-solving skills
  • Willing to learn new skills and improve upon existing skills
  • Minimum basic knowledge and use of SQL Server 2008 onwards
  • Minimum basic knowledge and use of T-SQL / SQL
  • Knowledge of developing Tableau dashboards is a plus

Personal qualities

  • Motivated, passionate and a team player
  • Professional, conscientious approach with attention to detail
  • Self-motivated and able to work towards strict deadlines without supervision
  • Good communication skills
  • Good listening skills and comprehension

Desired qualifications

Entry requirements:
  • GCSE or equivalent English and maths at grade C/4 or above and
  • 2x A Levels (1 including maths, economics or ICT), or
  • An International Baccalaureate at Level 3 in ICT, or
  • A Level 3 apprenticeship in a similar subject, or
  • A BTEC Extended Diploma in IT (180 credits, or
  • A minimum of 15 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are:
  • Data Administrator
  • Business Analyst

  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

    Find out more here:

    Future prospects

    • Progression and career options within the company long term

    Things to consider

    Important Information:
    • QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
    • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years
    • The Apprenticeship National Minimum Wage guide (ANMW):
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