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Network Engineer Level 4 Apprentice

Lakeside North Harbo Building 2000, Western Road, Portsmouth, PO6 3FP
£14,000.00 annually
Closing date
7 Oct 2021

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Role Type
Apprenticeship, Higher
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Main responsibilities:
  • Prioritise and resolve incidents raised directly by Customers into NOC or through monitoring systems
  • Utilise monitoring systems to proactively identify and resolve potential issues
  • Conduct a thorough first line technical analysis of incidents including collection and analysis of relevant diagnostics
  • Use Management Platforms and system tools to aid clear logical substantiated analysis of incidents
  • Work with Customer site contacts to carry out initial triage
  • Ensure consistent, accurate and timely updates to tickets
  • Ensure timely internal and external communications per SLA
  • Handle Customer calls into Network Operations whilst on shift
  • Ensure detailed handover to next shift of all open issues and planned maintenance
  • Add, Remove, Configure network devices, updating the monitoring system and documentation
  • Complete Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
  • You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

As well as:
  • Identify and assess customers' needs to achieving and exceeding customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Requirements and prospects

Desired skills

  • Ability to work individually and as part of a team, potentially covering extending working hours
  • Desire to learn new technologies, develop advanced networking skills and share them across the team
  • Strong desire and knowledge to work within Network Service Provider industry and in a close-knit team
  • Excellent verbal and written communication skills

Desired experience:
  • Basic Knowledge of Network/IT Operations in the Service Provider industry
  • Basic Knowledge of Incident Management processes and prioritisation
  • Basic Knowledge of monitoring systems, network management platforms
  • Basic Knowledge of Network Protocols such as IP, TCP, UDP, PING, TRACEROUTE
  • Basic Knowledge of Network equipment, switches, routers, firewalls
  • Ability to multi-task and deal with a combination of fault types at any given time

Personal qualities

  • Someone with an enthusiastic and professional attitude
  • A commitment to learning new skills

Desired qualifications

Entry requirements:
  • An A Level in ICT, or
  • An International Baccalaureate at Level 3 in ICT, or
  • A Level 3 apprenticeship in a similar subject, or
  • A BTEC Extended Diploma in IT (180 credits), or
  • A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are:
  • IT Support roles e.g. Help Desk, First line
  • Software Development Role

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Future prospects

Possibility of full-time employment.

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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