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Network Engineer Apprentice

113 Cannon Workshops, 3 Cannon Drive, London, E14 4AS
£12,800.00 annually
Closing date
27 Sep 2021

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Role Type
Apprenticeship, Higher
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As a key part of our IT helpdesk, you will be responsible for logging client calls as the first point of contact and diagnosing faults and incidents. Following the diagnostic process you will resolve any hardware or software issues and test with the end user or escalate the fault to the 3rd Line engineers.

Your duties and responsibilities in this role will consist of:
  • Investigate, diagnose and resolve software and hardware faults on client devices
  • Log tickets and respond to clients within our agreed SLA. Keeping tickets up to date and striving to close as soon as possible
  • Complete user changes (new user setups, permission changes, user leavers) within our agreed SLA following strict authorisation processes
  • Provide excellent Client Relations
  • Complete simple builds and installations on networking equipment including servers, routers, phone systems
  • Complete laptop and PC builds
  • Complete site-visits on client sites as required
  • Complete out of hours emergency critical following the out of hours schedule
  • Escalate any faults/problems that cannot be fixed in the 2 stage fix process
  • Document any changes to the client processes on the client profile
  • Pass any consultancy events to the consultancy team and keep the client informed

Requirements and prospects

Desired skills

The following skills are essential for the role:
  • Experience in the latest Windows/ Mac/ Linux operating systems
  • Excellent Client Relations
  • Able to work as part of a team and on own initiative

Personal qualities

  • Ability to work attentively
  • Reliable
  • Willingness and ability to learn
  • Eager to learn
  • Ability to form good working relationships
  • Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision-making skills

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.
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