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Hospitality Manager Apprenticeship - Level 4 - Barista Global Ltd

22, Market Street, Sheffield, S36 9BZ
£170.94 to £329.67 per week
Closing date
27 Sep 2021

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Role Type
Apprenticeship, Higher
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Key responsibilities:

  • To help manage the supply chain to 100% product availability over our seven (7) day operation
  • To ensure 100% productivity and efficiency in the department
  • To help develop and maintain a team with an exceptional level of product knowledge
  • To provide an end product that is always exceptional
  • To work with marketing teams to help develop promotional activity for the department
  • To partake in and oversee the preparation of alcoholic and non-alcoholic drinks

You will know when you are doing your job well when:
  • Monthly sales are increasing year on year at the same or greater than the footfall to the site
  • Product feedback from customers is as good as it can be
  • Trip Advisor reviews and feedback are in the main, positive

  • To ensure that the department is fully resourced at all times
  • To have regular team briefings

To help develop and motivate a team that:
  • Is fully motivated, has high morale and strives for excellence
  • Plans well and is organised
  • Has completed all initial and ongoing training
  • Is fully briefed on issues of policy and general business initiatives
  • Has full product knowledge of items that we sell or produce
  • Has good general knowledge of the business
  • Always meets your expectations and never lets you down
  • Shows respect to all other team members, customers, and anyone you, and your team, come into contact with while representing the company

You will know when you are doing your job well when:
  • Staff turnover is 15% per annum or less
  • The team will carry out any reasonable duty on behalf of the company

  • To always deliver the highest possible standards of customer service
  • To always listen to and act customer and colleague requests, clarify and act on their feedback
  • To pre-empt customers' needs and exceed their expectations
  • To, as a team, be always presentable, smartly dressed, clean shaven with a clean and hygienic uniform
  • To never, as a team, ever hesitate to serve a customer

You will know when you are doing your job well when:
  • Customers are increasing year on year
  • Trip Advisor and feedback forms report exceptional service across our seven (7) day operation

Financial Performance:
  • To have a good understanding of budgets and how you and your team actions may affect them
  • To achieve KPI's using business strategies
  • To ensure that all actions are focused on business growth

You will know when you are doing your job well when:
  • You and your team take all steps to ensure maximum efficiency alongside minimum waste

  • To ensure that internal and external department areas are safe, tidy, and well organised to prevent hazards to food, drink, or people
  • To ensure the whole department is sufficiently cleaned with all appropriate records completed
  • To ensure all equipment is fit for purpose and regularly maintained
  • To ensure that the physical layout is such to promote optimum output
  • To ensure that all areas in customer view are clean, tidy and promote the reputation of the quality the business aims to achieve at all times

You will know when you are doing your job well when:
  • Internal and external audit scores are above satisfactory
  • EHO results are consistently good

  • To ensure that all hazardous items and materials are stored and used appropriately
  • To ensure that the department conforms to all food safety, health and safety, trading standards and any other regulatory guidelines
  • To ensure that all monitoring and record keeping is correct and current

You will know when you are doing your job well when:
  • Internal and external audit scores are above satisfactory
  • EHO results are consistently good

Apprentices must show commitment to the following:
  • To achieve apprenticeship framework (Functional Skills, NVQ and Technical Certificate) within the specified time frame
  • Attend the apprenticeship induction programme
  • Attend all of the training sessions for the programme whenever necessary
  • Undertake any other required development work as part of the apprenticeship programme as requested
  • Any other duties as deemed appropriate by senior staff

Apprenticeships start throughout the year and are open to any age of candidate.

It is important that qualifications are listed on your application no matter what the grade, as your application is sifted and sent to the employer based on meeting the employer's Vacancy Criteria.

Please log into NAS (National Apprenticeship Service) on a regular basis and look at the "Read Feedback" section against each individual application.

Requirements and prospects

Desired skills

  • Excellent timekeeping skills
  • Good communication skills

Personal qualities

  • Hardworking
  • Be able to work long shifts standing
  • Attentive
  • Enthusiastic approach to all aspects of work
  • Must have the ability to work under pressure and at speed
  • Candidates must be flexible regarding working hours
  • Candidates must ensure they are punctual
  • Professional and presentable appearance
  • Able to work as part of a team
  • Have a true interest and passion for the catering and hospitality industry
  • Patient and be willing to learn
  • Multitasker
  • Polite
  • Able to follow instructions but also show initiative

Desired qualifications

Must have at least 3 GSCEs at grades 4/C or above (or equivalent) to include English and maths

Ideally have at least 12 months experience in a management or hospitality supervisor role orhave a Level 3 qualification (or equivalent) in Hospitality or Team Leading

Future prospects

Full-time role for the right candidate with opportunities to progress to higher level management qualification.

Things to consider

Please provide a mobile telephone number on your application, if successful, an invitation via text message will be sent to you, to attend college for approval on the apprenticeship programme.

It is essential you attend this interview to process in full your application to the employer.

Please note that certificates showing acquired qualifications are required as part of your application, please bring with you the following information to your approval meeting at college:
  • Photographic proof of ID
  • Qualification certificates
  • National Insurance Number
  • Updated CV

Please send your updated CV before the vacancy closing date to

Please ensure in the subject box of your email that you type your "Full Name" and "Apprenticeship Subject Area".

If you require help with putting together a CV or Interview skills, please contact: 01226 216 123 for our freeWorkshops.

Please ensure travel to this employer's location is realistic and something you could commit to.

The Apprenticeship National Minimum Wage guide (ANMW):
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