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Receptionist/ Administration clerk

Welsh Government
Eglwysbach Medical Practice Berw Road Pontypridd CF37 2AA
National minimum wage
Closing date
30 Sep 2021

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Consulting & Business Services
Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


Retrieve, scan & file medical records as required ensuring accuracy

Staff reception desk, updating computer on patients' arrival & dealing with a range of routine queries including prescription requests. Problem solve issues within experience but where senior staff are always available for advice. Concentration is required to deal with patients requests & there is occasional exposure to difficult/demanding situations including verbal aggression where again senior staff are always available.

Prepare consulting rooms replenishing stationery & ensuring rooms are neat & tidy

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results, where more senior staff are always available

Pathology results - daily allocating results to appropriate GP & contacting patients as per protocol

Preparing & monitoring invoices according to practice protocol reporting monthly to the practice manager

Preparing files for all new patients

Updating practice systems with data gathered from a variety of sources eg secondary care letters through scanning, electronic links & Cervical Screening Wales ensuring accuracy

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy

Monitor registration links in accordance with practice protocol

Demonstrate duties to new staff

Participate in the development of protocols through contribution to staff meetings



Good general standard of education
Experience of working in an office environment
Working face to face with the public
Computer literate
Interpersonal skills
Ability to work to deadlines
Ability to establish good working relationships with colleagues/patients


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Eglwysbach Medical Practice Berw Road

CF37 2AA

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable candidates will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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