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Service Co-ordinator/Administration Assistant

Welsh Government
Fire Rite (UK) 14 Roundabout Ct Bedwas House Industrial Estate, Bedwas Caerphilly CF83 8FS
National minimum wage
Closing date
28 Sep 2021

View more

Business / Management
Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Allocating jobs to the department's engineers
• Ensuring job reassessments are carried out with required timescales to maintain client certification
• Managing both client's & Fire Rite's work on supplier portals, downloading all job cards
and Certification of Conformity to be sent to clients upon completion of work
• Maintaining 3rd party accreditation of Passive Fire Safety Department
• Ensuring engineer skills certifications are maintained
• Managing external site audits of the department's work for 3rd party accreditation
• Weekly invoicing for the department
• Be the first point of contact for the engineers and clients
• Support the Passive Fire Safety Department Manager with any ad-hoc administration needs
• Assist in integrating the department onto Fire Rite's Service Management Software



• Previous experience in service co-ordination
• Proficiency in Microsoft Word, Excel and PowerPoint
• Willingness to learn bespoke software and expand the role
• Attention to detail
• Good understanding of SLAs, KPIs
• The ability to work flexibly and to adapt to demanding situations to ensure the
highest level of service without compromise
• Experience of Service Management Software is an advantage, but not essential as full training will be given
• Punctual, polite and keen to work as part of a busy fire safety team.


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Fire Rite (UK) 14 Roundabout Ct
Bedwas House Industrial Estate, Bedwas
CF83 8FS

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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