IT Helpdesk Apprentice

Professional Apprenticeships
Brislington, Bristol
Closing date
21 Oct 2021

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Role Type
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Job Details

Are you great with computers?

Do you know how to fix problems on your computer when they arise?

Would you like to turn this into a career in an exciting company in South Bristol?

Employer Description:

SpiderGroup is an exciting, fun and friendly IT and technology company based in the old ITV Studio Building in Brislington. They have a history of employing apprentices who are still with the company numerous years later. They work with clients such as Yeo Valley and Boston Tea Party.

As part of a small, friendly team, you'll be mentored and supported by experts in their field. There is an amazing team atmosphere in the office and they place a huge focus on employee perks and rewards. 

The successful applicant will be doing a combination of first-line IT support for clients on the telephone, helping them resolve a range of issues. It’s not just asking them to turn it off and on again. There will also be time spent working on-site at a customer helping with a range of physical IT installation or management.

This role isn’t going to be around for long so please apply asap so you don’t miss out!

Alongside your role, you'll be studying towards a nationally recognised level 3 ICT Apprenticeship, delivered by Professional Apprenticeships via 1-1 tutor support and classroom sessions.

You will learn:

  • Troubleshooting issues with hardware
  • How to provide support to clients with technical queries
  • How to escalate complex queries to the 2nd line support team
  • How to set up laptops and PCs for new users
  • How to install and set up software
  • How to manage servers
  • How to help the team with network cabling
  • How to provide support to clients with technical queries

Entry Requirements

  • GCSE grade 4/C or higher English and Maths
  • Passion and aptitude for technology
  • Desire to learn and progress
  • Excellent communication skills
  • Prior customer service experience would be an advantage
  • Experience in building or repairing computers would be an advantage but not essential


  • Bike to work scheme
  • On-site parking 
  • Private medical insurance 



We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
United Kingdom

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