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1st Line Support IT Apprentice

Professional Apprenticeships
Gloucester, Gloucestershire
Closing date
21 Oct 2021

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Job Details

Ready to join a highly motivated team of IT experts?
Passionate about helping others succeed?

Want to share your knowledge and get stuck into projects?

Employer Description:

Optimising IT are a successful and rapidly growing IT support and consultancy company, who are eager to find top-quality talent to join their team. From consultancy, staff training and system upgrades to cyber security testing, network compliance checks and much more Optimising IT have experts ready to help its clients overcome any IT challenges.

Optimising IT is a friendly and positive work environment that’s bursting with energy. Enjoy plenty of opportunities to collaborate, grow and take advantage of agile working.

Alongside your role, you'll be studying towards a nationally-recognised level 3 ICT Apprenticeship, delivered by Professional Apprenticeships via 1-1 tutor support and classroom sessions.

You will learn:

  • Troubleshooting issues with hardware
  • How to provide support to clients with technical queries
  • How to escalate complex queries to the 2nd line support team
  • How to set up laptops and PCs for new users
  • How to install and set up software
  • How to manage servers
  • How to help the team with network cabling

Entry Requirements

  • GCSE grade 4/C or higher English and Maths
  • Passion and aptitude for technology
  • Desire to learn and progress
  • Excellent communication skills
  • Prior customer service experience would be an advantage
  • Experience of building or repairing computers would be an advantage but not essential


We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
United Kingdom
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