Graduate Customer Account Co-Ordinator

Lawrence Dean Recruitment Ltd
Letchworth Garden City
Closing date
23 Oct 2021

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Our client are looking for an additional team member due to continued growth. This is a fantastic opportunity to join a company with a unique, warm culture where the staff are truly valued and all work together as a team from Directors through to Customer Services.

Graduate Customer Account Co-Ordinator Job Overview

In this role you will be the first point of contact for all incoming enquiries to the business from both potential and existing customers. You will be responsible for handling these enquiries (both telephone and email) , providing customers with additional information as required and escalating queries to other departments where necessary.

Duties will include;

  • Setting up customer accounts and payments
  • Investigate discrepancies within customer accounts and financial queries
  • Following processes and procedures to ensure accurate records are kept
  • Working as part of a team to achieve company goals
  • Resolving problems, suggesting solutions to ensure customer satisfaction is always achieved
  • Ensuring customer details are kept up to date on the central database
  • Handling customer queries and resolving any complaints both via email and telephone
  • Producing customer statements and generating reports (Microsoft Excel)
  • Producing management information and basic reports
  • Basic finance duties
  • General administrative duties

Graduate Customer Account Co-Ordinator Skills & Experience Required

  • A business related degree is an advantage (eg Business Management, Economics etc)
  • Previous office based experience in a customer service or administrative role
  • Confident user of Excel for recording information and producing reports
  • Confident formatting Excel documents
  • Excellent attention to detail
  • Strong telephone communication skills
  • Office based administrative and customer service experience

Graduate Customer Account Co-Ordinator - Benefits Offered

  • dependant on experience
  • 26 days holiday increasing with service
  • Contributory pension
  • Private Health Cover (for individual)
  • Income Protection
  • Death in Service Benefit
  • Critical Illness Insurance
  • 9.00am 5.00pm Monday to Friday
  • This role will be home based to start but will involve a mix of office and home based working moving into 2021.

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business

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