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Patient Pathway Co-Ordinator Apprenticeship

Employer
Independent Health Gro
Location
Peasedown St John, near Bath
Salary
Competitive salary
Closing date
5 Oct 2021

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Independent Health Group is a small but expanding organisation that provides day case surgery in the community. We pride ourselves on providing high quality, patient centred care. Following a successful apprenticeship last year, we are again working with Wiltshire College & University Centre to offer a Level 3 apprenticeship in Business Administration, which may lead to a permanent job with us in about 18 months time.

The apprenticeship is based in our friendly Patient Administration team at our Head Office in Bath Business Park, Peasedown St.John, just outside Bath.

Patient Pathway Co-Ordinators are responsible for providing patients with the best possible administration journey from initial referral by their GP, through clinics and surgery, to discharge back to their GP.

The role involves:
  • Providing a first response to patient enquiries via phone, email or fax.
  • Booking patient appointments and sending confirmation letters
  • Maintaining records and managing waiting lists
  • Liaising with clinical teams and external organisations
  • Production and checking of clinic letters to referrers and patients
  • Preparation and sending of onward referrals and funding applications

Obviously, as part of your apprenticeship we will support you with learning the skills needed to undertake the role and won't expect you to do everything from the start! You will be highly supported by our very friendly team and will be given a regular 1 to 1 meeting with the team leader, so that we can talk through any issues and monitor your growth and development in the role. You will need to be friendly and approachable with a good standard of English and basic computer skills.

If you are interested in joining us and have any questions once you have read through the information pack attached, please phone Michelle Cray,Operations and Performance Manager on 01225 410305 for more information.

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