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Duty Manager Apprenticeship

Lifetime Training
Surrey Quays
£262.40 - 262.40 per week
Closing date
4 Nov 2021

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Role Type
Apprenticeship, Advanced
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Job Details


To maintain vigilant supervision of pool users and ensure their safety at all times.

To administer first aid, effect pool rescues and apply resuscitation as necessary.

To comply with the Centre's Health and Safety procedures at all times.

To deal with customers in a friendly and professional manner.

To report any matter of concern to the Duty Manager immediately.

To carry out cleaning duties as necessary.

To wear the prescribed staff uniform at all times.

To carry out patrols of the Centre.

To prepare activity areas involving the setting up/dismantling of equipment.

To ensure that all Centre equipment is stored safely and securely when not in use.

To report any maintenance issues using the appropriate procedures.

To assist the Duty Manager with any tasks involved in the operation of the Centre.

To maintain any suggested training requirements.

Duty Manager:

Maintain a high profile `shop floor` presence and a high level of interaction with staff and customers.

Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Centre Manager.

To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc.

To ensure compliance with the Health and Safety at Work Act, and D C Leisure's Health and Safety Manual.

To be responsible at all times for security of the building and its contents.

To identify and report maintenance requirements for equipment or premises. To lease with the appropriate staff member and to initiate repairs where necessary.

To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment.

To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas.

To carry out any general administrative duties that may be required.

To assist on Reception if required.

To check and sign for the delivery of goods/completion of services if required.

To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered.

To record any serious incidents correctly and notify the appropriate persons immediately.

To assist customers with any inquiries and conduct tours of the Centre if necessary.

To supervise the work of all front-line operational staff, particularly the Lifeguards/Recreation Assistants and Cleaners, offering support and advice along the way.

To be responsible for till floats and adequate charge provision, and if necessary the cashing up/reconciliatory of the Centres tills.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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