Distributed Support Engineer Apprentice

Closing date
2 Nov 2021

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Role Type
Graduate, Other work and training
SCC - Specialist Computer Centres is the leading IT services organisation in Europe.
We have been established for over 40 years and have a turnover in excess of GBP3 billion.
Our business continues to grow creating a real career opportunity for a Distributed Support Engineer Apprentice based 1n the South Coast region
Details of the role:
To attend customer sites to provide support of IT hardware and software products, within the required Service Level Agreement (SLA). Provide Technical Support to other staff in Managed Services and incident management of major system outages. Work efficiently and proactively to deliver IT support service to a wide range of customers
Daily duties:
Ensure all training is completed relevant to apprenticeship requirements.
To diagnose, replace and repair a variety of AV products both hardware and software based.
Assist other engineers in the delivery of service to our customers.
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's requirements.
Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
Work a certain amount of overtime when required to do so.
Must be able to embrace new technologies and adapt to change.
Carry out any other reasonable as requested by your line management
Represent SCC in a professional and positive manner at all times
Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
Must be professional and presentable at all times.
Must have full UK driving Licence where required to perform the role.
Respond to any requests for information from your line management in a timely manner
Work a certain amount of overtime when required to do so.
Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.
Be Familiar with customer policies and processes where applicable
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At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.
Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under 'Recruitment Privacy Policy

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