Level 4 Network Engineer Apprentice

Creating Tomorrow Multi Academy Trust
Isebrook Sen College, Eastleigh Road, Kettering, NN15 6PT
£338.44 per week
Closing date
29 Oct 2021

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Role Type
Apprenticeship, Higher
The personal qualities needed for roles at Creating Tomorrow Trust:
  • A capacity for hard work.
  • Eternal optimism and resilience in the face of challenges.
  • The ability to inspire.
  • Excellent time management.
  • The ability to remain calm under pressure or in stressful situations.
  • The ability to pause and reflect and think before making an important decision.

  • Main Responsibilities
    Network Engineer Apprentice Role
    • Commitment to the shared vision of the trust
    • To fulfil duties of the Network Engineer Apprentice
    • Ensure quality use of quality resources to meet the needs of students
    • Ensure the safeguarding of children and that all statutory requirements are met
    • Be able to manage expectations when faced with unidentified faults and be able to clearly communicate how faults are being managed
    • The Network Engineer Apprentice should take pride in responding quickly and effectively to all support requirements and take an open approach to helping everyone get the best out of the school IT Systems
    • As well as day to day support the whole team is also required to monitor all critical systems, such as anti-virus, networking equipment, server hardware systems, and respond to alerts generated by these systems appropriately
    • Support all Trust sites whether by onsite visits or remotely
    • Support the IT Network Manager developing new technologies, new projects, new strategies across the Trust
    • Training School Staff
    • Any other task delegated by the IT Network Manager

    ICT Network
    • Maintain a safe ICT learning environment within all schools in the Trust
    • Provide and contribute to 1st, 2nd and 3rd line support activities and report resolution
    • Ensure all reports, incidents and problems arising from within the Trust network are recorded within an agreed system
    • Perform advanced diagnosis procedures on hardware, peripherals and applications
    • Manage and coordinate urgent and/or complicated support issues, acting as a Trust Technical Lead when liaising with 3rd party support
    • Ensure an accurate inventory of all hardware and software assets is maintained
    • Communicate in a timely and concise manner to all staff, students, ensuring at all times a high standard of English and an appropriate level of technical language
    • Ensure all systems, processes and procedures are documented and published to the appropriate audience of staff, students
    Support for the Trust:
    • Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, reporting all concerns to the appropriate person
    • Establish and maintain effective working relationships with professional colleagues and parents
    • Participate as required in meetings with professional colleagues and parents in respect of duties and responsibilities of the post
    • Be aware of the need to take responsibility for own professional development and to participate in the Appraisal procedures of the trust
    • All staff across the trust will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of raising student achievement and effective team working
    • This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder

    Requirements and prospects

    Desired skills

    • Experience of designing, configuring and managing networks
    • Experience of fault finding and support for server and network infrastructure
    • Experience of managing or working with 3rd party service providers
    • Experience of diagnosing and resolving technical errors
    • Experience of implementing technical solutions
    • Experience in the investigation and management of incidents and root cause analysis
    • Experience of working in an environment with young people
    • Good conceptual understanding of a broad range of ICT hardware and software
    • Good working knowledge of Office365/Azure/Sharepoint
    • Good working knowledge of Hyperv servers/DNS/DHCP
    • Good working knowledge of Deployment
    • Good working knowledge of Backup/Recovery
    • Excellent interpersonal skills-able to build and maintain good relationships
    • To work effectively as part of an IT team
    • Excellent communication skills - both orally and written to a range of audiences - staff, parents

    Personal qualities

    • Flexible approach to sudden changes of plan, with the ability to re-prioritise if needed
    • Ability to work on own initiative
    • Ability to carry out training
    • Ability to identify and action own learning needs
    • Ability to remain positive and enthusiastic when working under pressure
    • Sense of humour

    Desired qualifications

    GCSE in English & Mathematics at C grade (4) & above or equivalent qualifications.

    Level 3 IT Apprentice or equivalent, or experience.

    Please note - A full UK driving licence and own transport is essential to be considered for this position due to the nature of the role.

    Future prospects

    Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.

    Things to consider

    • JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date
    • We may close this vacancy before the advertised Closing Date, so interested candidates should apply as soon as possible
    • This is a fast-tracked, advanced Level 4Network Engineer Standardapprenticeship, some self-study during your weekly working hours in the workplace will be required.

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