IT Level 4 Network Engineer Apprentice

Employer
ERGO COMPUTING UK LIMITED
Location
15 Castle Lane, Bedford, MK40 3NT
Salary
£19,000.00 annually
Closing date
30 Nov 2021

View more

Specialism
Engineering
Sector
Telecommunications
Role Type
Apprenticeship, Higher
  • Check that customers have a valid support contract and what is included within the scope of their Support Agreement (SA)
  • Take ownership of customer ICT issues and perform a technical diagnosis (remotely and onsite) to find a solution
  • Escalate support calls to the relevant person if a solution has not been found within an agreed timeframe set by Ergo
  • Contribute to KPI reports produced by the team for Ergo's Infrastructure support customers as required
  • Provide support to internal staff on Ergo ICT Infrastructure as required
  • Create, Publish and Maintain both System Documentation and Knowledge Base articles for our customers
  • Ensure that Change Control procedures and documentation are used for re-configuration of Customer ICT Infrastructure(s)
  • Liaise with customers to clarify the technical implementation details for delivery of SME solutions
  • Record support calls received by Telephone/Email/Web/verbal into our Helpdesk Software with detailed information on the customer ICT issue


Requirements and prospects

Desired skills

  • Good communication skills
  • Relevant experience in an IT and/or networking related role
  • Experience in a technical support environment


Personal qualities

Technical knowledge of:
  • WAN and LAN networking technologies
  • Fault finding and technical troubleshooting
  • Networking infrastructure - switching, routing and firewall


Desired qualifications

  • Must have GCSE pass grades or equivalent in English and maths
  • Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications


Future prospects

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense!

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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