Apprentice Support Engineer

Employer
Lucid Systems Ltd
Location
44, Felaw Street, Ipswich, IP2 8SJ
Salary
£9,750.00 - £13,650.00 annually
Closing date
31 Oct 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Apprentice Support Engineer - Day to day assistance with telephone calls and technical diagnostics across our client base.

Your duties and responsibilities in this role will consist of:
  • Answering incoming support calls
  • Logging support tickets
  • Assisting in resolution of technical queries
  • Supporting the office with setting up new equipment
  • Cleaning of old/slow computers.
  • Maintaining existing Hardware and Software to agreed standards
  • To ensure calls for support are dealt with promptly and appropriately


Requirements and prospects

Desired skills

  • Flexibility
  • Adaptability
  • Good interpersonal skills
  • Ability to multitask
  • Organisational skills
  • Communication skills
  • IT enthusiast


Personal qualities

  • Prompt timekeeping
  • Willingness to learn
  • Hard working
  • Works well as a team
  • Self-motivated


Desired qualifications

4 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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