We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. You will be working as part of a team to triage technical support requests.
Monday to Friday, 9am - 5.15pm
Detailed Job Description:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
As an IT Helpdesk Apprentice your main roles and responsibilities will include:
Providing first line support and interacting with customers using the professional services automation tool Connectwise, phone support and onsite support.
Using a suite of tools to work through and diagnose IT issues.
Ensuring the business provides the most efficient and prompt service to customers.
Following best industry practices around cyber security, identifying any areas of improvement for clients and working with the team on how to implement these.
Keeping Connectwise up to date with time entries/internal notes on all work completed.
Keeping customers updated through the journey of the request with regular communication.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
About the Company
Our client is an IT managed service provider who have been supporting businesses with technology since 2005. Over the past 15 years, they have built and implemented systems that have helped their customers businesses grow. Starting out providing IT Systems, Support, and Connectivity solutions to businesses, they have built on that foundation to incorporate Cloud & Cyber Security services, providing a single point of contact for all information technology requirements. Their customers trust them to take control of their IT and Telecoms infrastructure so they can get on with running their business. They work as a trusted business partner rather than just an external solutions provider, providing IT expertise for companies too small to have their own.
You will be highly organized with excellent communication skills
You will be willing to work hard and eager to learn
You will be adaptable with the ability to multitask
You will have superb IT skills and a base knowledge of hardware & software.
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.
Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.