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Customer Service Apprentice

Employer
University Hospitals P
Location
PLYMOUTH
Salary
Competitive salary
Closing date
18 Oct 2021
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Job Details

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.

We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Are you looking for a new and exciting opportunity to kick start your career? Are you a motivated and enthusiastic individual who wants to be part of a fast-paced and friendly team? If so, this may be the role for you!

University Hospitals Plymouth NHS Trust has an exciting opportunity to join the Medical HR team as a Customer Service Apprentice (Human Resources). The post holder will be required to provide an efficient and effective administrative support service to the Medical HR function. In addition, the post holder will provide a point of contact for management and staff within the Trust, answering face-to-face, telephone and email queries ensuring they are directed to the appropriate staff member.

During your apprenticeship, you will earn and learn with practical on-the-job training, gaining real experience whilst having real responsibilities along the way! These opportunities will help you to develop your skills and talents, acting as a great first step on your career ladder. We have an experienced team ready to welcome and support you, ensuring you are on the road to success.

The apprenticeship will last a period of 15 months and the successful candidate will work towards achieving a Level 2 Diploma in Customer Service. This will be a challenging yet rewarding apprenticeship that will provide you with a platform to launch your career in Human Resources, Business or Management. Many of the Trust's apprentices go on to take up full-time, permanent roles following the completion of their apprenticeship.

Candidates must have a good working knowledge of Microsoft Office programmes (including Word, Excel and Outlook), great customer service skills and a genuine desire to work in HR.

If you think you meet the above criteria, then we want to hear from you!

For more information or an informal discussion about this fantastic opportunity, please contact the Medical HR Management Team using the details below. Interviews will be held on 23/07/2021 via Microsoft Teams.

  • Louise Tate (Medical HR Business Partner) on louisetate1@nhs.net
  • Rebecca Osborne (Medical HR Manager) on rebecca.osborne3@nhs.net
  • Lucie Hulbert (Medical HR Manager) on lucie.hulbert@nhs.net


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University Hospitals Plymouth NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to Disclosure & Barring Service check (DBS). A copy of the DBS Code of Practice is available on request. Should the position that you are applying for be subject to a DBS check, University Hospitals Plymouth NHS Trust will fund the cost* of your DBS check application. Should you decide to voluntarily resign from the Trust within two years from the start date of employment, you will be asked to meet the cost* of the original DBS application, which will be reclaimed from your last month's salary. *Current cost of an enhanced DBS is £40.00 per application.

All Applicants are required to detail referees on their application form covering the current & previous 3 years of Employment / Unemployment history.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

Please review our GDPR Privacy Notice prior to applying - available under Further Links

Our organisation is Disability Confident and we are committed to providing a supportive workplace including use of the NHS Health Passport to enable colleagues to be their best at work. We also have a working Carers Passport Log to help you balance work and care.

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

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