Case Administrator

Welsh Government
Right Legal Group Penguin House, Raleigh Walk, Brigantine Place, Cardiff CF10 4LN
Apprenticeship rates
Closing date
18 Oct 2021

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Role Type
Apprenticeship, Intermediate

Job Details

About the apprenticeship


• Delivering outstanding customer service at all times
• Working with the rest of the business to deliver its core purpose and cultural values
• Providing administration support for their assigned legal advisors
• Organising and attending signing meetings for the legal advisors
• Dealing with incoming and outgoing calls
• Opening files and preparing work including drafting of Wills and Lasting Power of Attorney
• Filing and photocopying
• Daily management of files
• Daily maintenance of printers and franking machine
• Ensuring outgoing post has been franked and is ready for collection
• To drive the customer journey to ensure team targets are met
• Ensuring files are turned around in line with company timeframes.



• Confident and natural communicator
• Ability to build effective relationships with clients and colleagues.
• Caring and empathetic nature when dealing with clients.
• Good telephone manner
• Excellent attention to detail
• Excellent organisation
• Ability to use case management systems (full training given)
• Fully aware of the RightWill process
• Good use of Microsoft word & Excel
• Professional presentation and positive attitude


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Right Legal Group Penguin House, Raleigh Walk,
Brigantine Place,
CF10 4LN

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidates will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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