About the apprenticeship
If you have a passion for customer service, and looking to develop your skills as an Apprentice Hospitality Team Member, Norton House Hotel is for you!
If you are willing to learn and aren't afraid of hard work, we can show you exactly what it takes to become a vital team member working in the restaurant ,bar and function room.
You will take on a full-time role in the hotel, working a minimum of 40 hours per week assisting the team of food and beverage assistants within the hotel.
Your daily duties will include;
Serving food and beverages to all customers within the restaurant, bar areas and function room.
Taking food & drink orders from the customers, and then delivering the orders to the customers.
To ensure all areas are clean and tidy during service, to help with laying up of the restaurant and function rooms as required.
To work behind the bar, to keep all area's well stocked and clean during and after service
To have a friendly and approachable manner for members of the public and colleagues, to adhere to all of the hotels customer service standards.
You must ensure you have suitable travel arrangements in place to get to the place of work in a timely manner. Due to working unsociable hours, you need to be able to ensure you can get home at the end of your shift.
•Proactive approach to work and able to work on their own initiative as well as in a team
•Confident in dealing with members of the public
•Experience of taking orders is an advantage but not essential
Welsh Spoken Skills: No Welsh Written Skills: No
Level 2 Hospitality Services
About the employer
Norton House Hotel Norton House Hotel
Norton Road, Mumbles
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interviews to be arranged by employer