Graduate Technical Support Engineer

Closing date
5 Nov 2021

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Role Type
Graduate, Other work and training
We are currently looking for a Graduate Technical Support Engineer to join our busy team in our Liverpool office, with flexibility to regularly work remotely!

As a Technical Support Engineer, you will work as part of the Infrastructure & Support team who provide technical support to the business by resolving 1st, 2nd and 3rd line requests that are reported and escalated through our IT Service Desk.

The role involves troubleshooting issues, planning changes, proactivity handling IT Support Requests, analysing logs and researching new technologies or fixes. You will help implement, troubleshoot, analyse, and maintain the IT Infrastructure in both Microsoft Azure based and physical office-based environments.

This is a broad role in a fast-growing ISO27001 certified business so you'll get exposure to all areas of IT support and information security management. TLA support continuous training and advancement so you will be mentored and closely supported regarding your learning and development.

Graduate Technical Support Engineer Duties:

Provide 1st, 2nd and 3rd Line IT Support to all colleagues in a timely and professional manner
Triage of service requests using the JIRA Helpdesk system
Support and maintain end user equipment and both physical and virtual IT infrastructure environments.
Assist with support of the companies Microsoft Azure cloud environments
Configuration and administration of Microsoft Active Directory, DNS, DHCP and Group Policy
Troubleshoot and isolate faults relating to both server and network infrastructure
Configuration and administration of endpoint security products such as Sophos Cloud Security
Perform general administration of IT tasks and processes required to maintain ISO27001 standards with regard to information security.
Provide IT Support outside of the core business hours when addressing system outages, troubleshooting steps and planned maintenance
Graduate Technical Support Engineer Requirements:

Graduate with minimum bachelor's degree in IT/Computing
Confident communicator, able to communicate effectively both within the team and internal customers
Dedicated and committed to providing an exceptional service - excellent customer service skills and a 'can do' attitude
Passion for solving problems
Any experience with Microsoft Azure and/or managing Windows Server environments beneficial
About the Company:

TLA is the market leader in connecting car buyers with major car brands. It uses industry-leading technology to enable automotive giants to sell more vehicles by simplifying the car buying process for consumers via useful tools, unique content, and personal recommendations across its network of owned and partner websites.

TLA works with 80% of the UK's leading Original Equipment Manufacturers (OEMs), including BMW Group, Ford Motor Company, and Volkswagen Group, enabling GBP700 million of new car sales every year, more than any other specialist in the UK. Its customer acquisition platform uses cutting-edge blockchain technology to ensure seamless and secure integration with OEMs, and a personalised, and intuitive experience for the consumer, to make car buying effortless.

If you think that you are suitable for this Graduate Technical Support Engineer role, please apply now!

TLA is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law

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