IT Apprentice

16000.00 - 18000.00 GBP Annual
Closing date
5 Nov 2021

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Role Type
Graduate, Other work and training
Do you have a keen interest in IT and Technology? Are you interested in joining a rapidly growing global business who can offer you qualifications and a career in IT? If so, then this might be an exciting opportunity for you.

The company have had a financially successful few years which enables the continuous investment in its business and employees and it is looking to invest in a further apprentice to support the IT function.

Main responsibilities:

• 1st line technical support to computer and systems users throughout the company; over the telephone or in person when required.

• Install, repair and configure desktop PCs, VOIP phones, laptops, tablets, mobiles, printers, and network equipment.

• Resolve technical problems experienced by computer users within the company by provision of technical support in the following areas: Answering telephone calls or responding to support requests via the Service Desk software

• Hardware maintenance and repair of Desktop PCs (and peripherals)

• Software installation and troubleshooting of: MS Windows 10, Google Apps & MS Office as well as the companies bespoke software

• General IT admin duties

• Maintain clear records of faults and assets

• Act in accordance with the companies IT policies and procedures

• Maintain good personal awareness of industry developments

• Promote good and efficient working practices in the use of IT

Desirable skills:

• Ability to carry out basic IT Tasks

• Meticulous and organised

• Enthusiastic, hardworking and good at problem solving

• Have good communication skills

• Able to work within tight deadlines and timescales

• Have great attention to detail

• A current UK driving licence would be desirable but is not essential.

Personal qualities:

• Able to work with a high degree of independence and as part of a team

• Able to manage your time efficiently and have the willingness to take a hands on approach

• Able to build strong relationships with others

• Good interpersonal skills and an ability to communicate effectively at all levels both in writing and verbally

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

Working week:

Monday - Thursday, 7:30am - 4:45pm / Friday, 7:30am - 2:00pm (40 hours a week)

Future prospects:

On successful completion of your apprenticeship, the organisation will hope to offer you a fulltime permanent position within the companies IT Department with a Competitive salary package, Generous annual leave and continue to invest in your Career progression by offering you ongoing Training and Development

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