Graduate IT Support - Temp to Perm
Location: Cannock, Staffordshire
Rate - GBP14-GBP18 per hour
The position is office based in our clients Kingswood (Cannock, Staffs) office as remote support is used to manage their workstation environment. This is a junior role so we are looking for a recent graduate or someone looking for their first IT position. You need to be driven, and looking to progress into a permanent position with our client..
Activities In the context of service operations and in accordance with agreed Service Catalogue definitions and standards: - To contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1 st and 2 nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. - To identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. - To reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues - To ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting - To provide desk-side and remote assistance, as relevant to the task.
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website