Graduate IT Support

Employer
Confidential
Location
Cannock
Salary
Competitive
Closing date
5 Nov 2021

View more

Specialism
IT
Sector
Telecommunications
Role Type
Graduate, Other work and training
Graduate IT Support - Temp to Perm

Location: Cannock, Staffordshire

Rate - GBP14-GBP18 per hour

The position is office based in our clients Kingswood (Cannock, Staffs) office as remote support is used to manage their workstation environment. This is a junior role so we are looking for a recent graduate or someone looking for their first IT position. You need to be driven, and looking to progress into a permanent position with our client..

Activities In the context of service operations and in accordance with agreed Service Catalogue definitions and standards: - To contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1 st and 2 nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. - To identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. - To reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues - To ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting - To provide desk-side and remote assistance, as relevant to the task.

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