GBP24,000 - GBP27,000 + Training + Benefits
As a result of rapid, sustained expansion, an intelligent, ambitious recent graduate looking to take the first steps on a career path towards becoming a Technical Product Manager is required to provide a comprehensive, client focussed support service for an award-winning provider of the first Configuration Knowledge Platform for the (url removed) market.
Our client is an enthusiastic, growing team who aspire to build the best company and the best product possible. They believe in treating each other with kindness and honesty, supporting each other and creating a family-friendly work environment with a lot of flexibility. We are looking for like-minded team members who want to grow professionally and are willing to step out of their comfort zones
This role is ideally suited to a highly analytical graduate calibre individual with the intelligence to, over time, gain an in depth understanding of our client's products and then provide technical support to a global client base.
Working with Account Managers, Product Management and Engineering teams you will ensure the software works as expected and the clients receive the best level of support. To be successful, you will be required to develop an intimate understanding of the platform and participate in business acceptance testing of new features. All relevant training will be provided to the individual who can demonstrate the aptitude and attitude to succeed in this pivotal, front-line role.
Replying to customer queries, investigating issues on web calls and offering education to confused customers
Curating the support library to ensure the right and effective explanations are available both to customers and internal staff
Participating in business acceptance testing of new features on regular intervals
Working with account managers to identify potential issues or new opportunities for existing clients based on customer interactions
Identifying recurring issues and confusion points for our customers through quantitative and qualitative analysis
Supporting internal ISO 27001 Information Security Management system
Graduate calibre (degree not essential)
Excellent communication skills
Ability to adapt to changing and new circumstances
Positive can-do attitude
Willingness to challenge and be challenged
Experience with databases and programming - Desirable
This is a unique opportunity for a talented individual to work with an experienced tech sector disruptor. Full product training will be provided to the successful candidate and in return you'll benefit from a flexible schedule with the option of working from home / remotely on a regular basis, international travel (post-covid), genuine long term career progression opportunities and a competitive, negotiable salary. Apply now