Graduate Customer Services Advisor

Employer
Confidential
Location
Birmingham
Salary
18500.00 - 20000.00 GBP Annual + plus commission
Closing date
5 Nov 2021

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We currently have a fantastic opportunity for a Graduate Customer Services Advisor to join our client based in Birmingham. Our client is a leading Classic Car Insurance Broker who is looking for a Graduate Customer Services Advisor to join their expanding team.

Job Title: Graduate Customer Services Advisor

Location: Birmingham

Salary: 18.500 - 20,000 plus commission

Hours: 37.5/week between 8.30am - 5.30pm. Requirement to work 1 Saturday in a month 9.00am - 1.00pm, time and half.

Purpose of the role:

To assist clients, Personal Lines and Commercial, with insurance quotes, queries and completing mid-term adjustments whilst delivering a high level of customer service.

Duties include:

Ensuring all Key Performance Indicators are achieved/exceeded (Income, add-on sales, customer feedback scores, Mid Term Adjustment (MTA) units, MTA conversion rate, transfer to fleet, cross selling, generating home insurance leads, outbound and inbound call handling statistics, fee collection and conversion to TIFCO) and are attained compliantly within FCA regulation.

Process diary entries from the MTA and administration diaries

Process Agreed Value requests and customer validation

Acting upon coaching/training to successfully overcome performance challenges.

Achieve the high standards expected with call compliance and monthly file audits.

Deliver and maintain excellent levels of customer service and ensure first call resolution with every customer contact.

The Graduate Customer Service Advisor will deal with both inbound and outbound calls and will manage their time effectively to achieve all KPI targets. They will provide an excellent service to all of our customers and will ensure that business quality and compliance are of the highest standard.

The successful candidate will ideally be educated to degree level with previous sales B2B or B2C experience. You will be IT Literate to a high standard, numerate with excellent attention to detail, persuasive and self-motivated but happy to use your own initiative. An excellent communicator who is able to work under limited supervision

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