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Apprentice Administrator

Southern Health NHS Fo
Competitive salary
Closing date
14 Oct 2021
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Job Details

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities.

Southern Health NHS Foundation Trust is a large community trust providing health care services across Hampshire to people with physical health needs, mental health needs and learning disabilities. The Trust has over 150 sites and has a range of inpatient facilities and community based teams.

We are looking for an enthusiastic person who would like to complete a level 2/3 business apprenticeship (depending on previous experience) while working in the Incident and Serious Incident Team and the Ulysses Systems Support Team.

The Incident Officer will provide support for the organisation in the delivery of robust incident management and patient safety by:
  • Facilitating the Incident reporting and management process
  • Supporting the delivery serious incident investigation process
  • Supporting the development and help desk functions of the Ulysses Support Team

The post holder would be expected to support the incident and serious incident elements of the quality governance team ensuring there is robust application of Trust governance processes, policies and procedures. Together with the Ulysses Support function that provides software support and help desk function for they system.

We are looking for someone with IT skills, in particular a working knowledge of Microsoft Office Word and Excel. The Trust uses the Ulysses Safeguard Risk Management database/system to facilitate it's incident reporting process, for which full training will be given. The post holder will be required to have attention to detail and focus, in order to check quality and content of incidents being reported, escalating issues as appropriate. Excellent communication skills (face to face and by telephone) will be required in order to influence staff from all levels of the Trust to adhere to the Trusts key performance indicators for incident management. We are looking for someone who is organised, has an eye for detail, and is willing to develop their skills during the apprenticeship.

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We positively encourage applications from all sections of the community and we are committed to equal opportunities. We strongly encourage candidates to read all available information to support their application, please use the application form to demonstrate that you meet the requirements laid out in the job description and person specification.

Previous applicants need not apply within a six month period for the same role.

A DBS check is required by the Employer for this post. The Employer will undertake an initial check at the appropriate level on appointment. As a condition of employment you are required to register with the online DBS update service and maintain this registration throughout employment; costs associated with this will be reimbursed, subject to taxation in line with guidance from HMRC.

Any personal information you provide will be treated in the strictest confidence and in accordance with the Data Protection Act 1998.


Southern Health Foundation Trust (SHFT) is committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect. As an employee, you are accountable to ensure that you know to how to respond when you are concerned for the safety of a child, young person or adult at risk, applying the principles of the Family Approach to ensure evidence based analysis, risk management and appropriate action and escalation. SHFT require staff to work effectively together using the Family Approach to achieve better outcomes for adults, children and families. The Trust will support you in this duty by providing ongoing training, support and advice and have a Corporate Safeguarding Team who can be contacted for guidance and the provision of safeguarding supervision.

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