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Care Support Worker

NHS Professionals - Fl
Competitive salary
Closing date
19 Oct 2021
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Job Details

Care Support Worker

Where: Whitlingham Ward, Hellesdon Hospital, Drayton High Road, Norwich, NR6 5BE

Available: Immediately

Number of Roles Available: 4

Qualifications: Care Certificate - or completion of the Care Certificate

within 12 weeks of start date

NVQ L2/3, in H&SC. Diploma L2/3 H&SC or an

apprenticeship framework L2/3 in H&SC.

About the Ward:

Whitlingham Ward supports women over 18 within a secure setting. People will receive specialist assessment, treatment and intensive rehabilitation in a safe environment.

Our service supports people to understand and manage their mental health and risk behaviour. We support people to develop independent living skills together by identifying shared goals. Our service is available to those people who need either Low or Medium security.

The following conditions are treated on this ward:

Aggression, Anxiety, Bipolar disorder, Delusions, Intrusive thoughts, Personality disorder, Post-traumatic Stress Disorder (PTSD), Psychosis, Schizophrenia, Self-harming, Severe depression, Suicide attempts.

Duration: 12 week long term placement initially. Strong possibility of extension/long term.

Shifts: Multiple shifts available, day/night/Saturday/Sunday/Holidays. However, Shifts would be mainly days in the first instance either earlies, Lates or long days 7 days per week.

Band: Band 3.


10.81 Day Rate

£14.60 Night/Saturday

£18.27 Sunday/Bank Holiday

About the role:
  • Undertake a range of delegated clinical health duties in relation to patient care in a hospital,
  • community or other setting, under the direct supervision of a Registered Practitioner or
  • Assistant Practitioner.
  • Undertake basic home visits and report back to Registered Practitioners after face to face
  • contact with service users.
  • Undertakes medicine drops to service users.
  • Engages in joint working with Registered Practitioner e.g. support practitioner on assessments
  • where a lone visit would not be appropriate.
  • Support service users in participating in daily activities within the community e.g. banking,
  • shopping
  • Undertake home visits approved and risk assessed by the Registered Practitioner subject to
  • regular review through regular supervision.
  • Complete the Care Certificate within 12 weeks of employment and commence a L2/3 H&S care
  • framework if this has not already been achieved as this qualification is required for this role

Duties and responsibilities
  • Undertake the Care Certificate within the first 12 weeks of employment - or have an existing
  • qualification agreed as meeting wholly or partially the standards of the Care Certificate.
  • Commence a relevant H&S Care framework at L2/3 within the first 4 months of employment if
  • this has not previously been achieved
  • Undertake a range of duties related to patient care. The degree of involvement will be
  • determined by a Registered Practitioner or Assistant Practitioner who will assess the extent of
  • supervision required, having considered the particular circumstances and assessed the post
  • holder's experience.
  • Care for the patient's physical, psychological, social, spiritual, cultural and recreational needs
  • within a defined programme of healthcare ensuring that the patient's dignity is maintained at all
  • times.
  • Observe, report and record any changes, which may indicate an alteration in the patient's
  • wellbeing as well as any routine observations required.
  • Converse with the patients and their relatives/carers in a positive and respectful manner,
  • ascertaining their needs and assisting them as appropriate.
  • Communicate with patients, relatives and carers ensuring that professional boundaries are
  • observed at all times.
  • Ensure any expression of dissatisfaction or complaint from a patient is referred to the
  • Registered Practitioner in charge.
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  • Escort patients within and outside the hospital grounds, reporting verbally and when necessary
  • in writing on observations while escorting.
  • Provide support to service users within the community as outlined in the risk assessment,
  • guided by the Registered Practitioner.
  • Care for patients' belongings and hospital property and comply with the instructions and
  • guidance in relation to the handling of patients' cash and valuables.
  • Report any potential hazards, untoward incidents, accidents or complaints involving patients,
  • relatives/carers or staff to the Registered Practitioner in charge.
  • Maintain a general knowledge of current ward, service and trust arrangements, operational
  • policies, clinical objectives, procedures, overall philosophy and work in accordance with these.
  • Ensure good working relationships with all grades and disciplines, contributing to the effective
  • running of the service by engaging in discussions and attending appropriate meetings.
  • Induct new starters to the work environment.
  • A duty and responsibility to maintain security (internal and external), reporting to the person
  • responsible for the area concerned or the Registered Practitioner
  • Attend mandatory and non-mandatory in-service training sessions and refresher courses as
  • required by the Trust and as identified in the Appraisal process.
  • Participate in receiving clinical and managerial supervision.
  • Participate in clinical audit and clinical governance activities under the direction of the Clinical
  • Team Leader, Registered Practitioner and Assistant Practitioner.
  • Undergo ICT training and utilise basic ICT skills as required by the Trust.
  • Carry out basic administrative tasks as required such as photocopying, faxing and make and
  • receive phone calls.
  • Engage proactively and positively in the change process during implementation of new ways of
  • working or service redesign.
  • Carry out relevant Personal Safety interventions as required

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Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.


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